Customer Assistant - Backstage - Belfast
Hours: 8hrs temporary
Shifts:
* Sunday 16:30 - 20:30
* Saturday 17:30 - 21:30
Purpose
* To deliver a great shopping experience for customers, prioritizing customer needs over tasks.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels effectively.
* Be the voice of our customers to help us continually improve.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Deliver ‘best in town’ standards through presentation, availability, and cleanliness of the store.
* Utilize all digital tools and communication channels effectively.
* Share customer and colleague feedback to improve services.
* Support colleagues in building skills and confidence.
* Own personal learning and proactively access digital learning solutions.
* Know daily sales targets, priorities, promotions, and selling opportunities.
* Possess extensive product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs and make recommendations.
* Understand store priorities and individual contributions.
* Complete tasks promptly and in line with SOPs.
* Minimize costs and waste through good process practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, future, and individual roles.
* Commit to delivering excellent work quickly with great attention to detail.
* Be open to and act on feedback, seeking it regularly.
* Set performance objectives in conjunction with line manager aligned with business plans.
* Plan and manage work efficiently to meet objectives.
* Be curious and question the status quo.
* Communicate intentions clearly and simply to others.
* Manage reactions and share perspectives to foster better team dynamics.
* Coping well with change and recovering quickly from challenges.
* Build positive relationships by being a good listener and connecting with people.
Technical Skills/ Experience
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are completed right the first time within timescales.
* Have comprehensive knowledge of customer shopping channels.
* Possess good product knowledge and service awareness across the store.
* Stay updated on commercial operations and best practices.
* Exhibit a good level of digital capability and use of digital tools and applications.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Have good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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