Motorrad Customer Support Assistant Placement - BMW UK, Farnborough
A GOOD INTERNSHIP IS NEVER HANDS OFF.
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We believe in creating an environment where our interns really can learn by doing and where they are given their own areas of responsibility right from the start of their time with us. That’s why our experts will treat you as part of the team from day one, encourage you to bring your own ideas to the table – and give you the opportunity to really show what you can do.
BMW UK, Farnborough - Motorrad Customer Support Assistant - 13 Month Placement (July 2025)
As the Motorrad Customer Support Assistant, you will support the Customer Support team within Motorrad and the Motorrad Network for the UK and Ireland.
The role holder will be required to support with reporting and escalate observations regarding opportunities and the status of key projects to business stakeholders, the Retailer Network, and Agencies/Suppliers. In addition, responsibilities will include the development and maintenance of Motorrad Riders Equipment and Motorcycle accessory products and offers, servicing/repair, and Customer Retention programmes.
The role holder will be required to have a thorough analytical approach to ensure reporting is accurate and systems developed are beneficial to the wider business.
They will also be required to support the team in developing and delivering a range of retention programmes and initiatives to the Retailer networks.
What awaits you?
* Support in the implementation of market-leading products and programmes for the IE & UK Market that maximises customer retention.
* Support with the development and retailer engagement of service packages (BSI) in line with the group’s requirements.
* Communicate strategy and new programme activities to key stakeholders both Internally and Externally.
* Engage with the network to ensure the Retailer network fully supports new and existing programmes within the business area.
* Identify any changes in line with market dynamics to ensure maximum uptake of programmes and best return on profit.
* Provide forecasting and reporting of Parts and Accessories performance, Service Inclusive reporting.
* Support in setting SMART Retailer Targets for Parts, Motorcycle Equipment, Riders Equipment, Oils, and Chemicals.
* Identifying underperforming retailers and liaising with the relevant Business Development Managers to identify and where possible address causes of under-performance via coaching or recommending specialist consultants.
* Assist in the design and implementation of Tactical sales promotions, including excess/dead stock offers to assist Parts Supply/Pineham.
* Manage escalated Parts, Accessories and Riders Equipment product, supply, and logistics queries.
* Liaising with AG supply team to ensure consistent supply and manage problem parts supply issues.
* Liaising with Parts Pricing Department to maintain UK & EIRE Parts, Accessories, and Riders Equipment prices and ensure new products are correctly priced.
* Liaising with Parts Supply to ensure optimum UK stock levels of Parts, Accessories, and Riders Equipment, including initial stock of new Products.
* Liaising with Product Managers on new Parts, Accessories, and Riders Equipment prices, product launches, and Order fair process.
* Managing Riders Equipment Order fair process including targets, incentives, and buy backs.
Qualifications and Experience
* Well organised, able to prioritise and has an appreciation of meeting deadlines (including interim goals) as well as basic Project Management skills.
* Comfortable to work on both individual projects and team initiatives simultaneously.
* Confident interpersonal, communication, and presentation skills.
* Self-motivated, organised, show initiative, and flexibility.
* Prepared to take ownership of elements within a project and challenge positively.
* Basic automotive commercial awareness, Aftersales, and Retailer knowledge advantageous.
* Confident in the use of MS Excel, PowerPoint, Word, and Project.
* Potential to understand Manufacturer Systems and Financial Controlling processes.
* Awareness of the importance of brand values to a multi-national organisation.
Why choose us?
Great Pay – A competitive annual salary of £23,700, 27 days holiday per annum (pro rata to your contract) and an attractive pension scheme.
Rewarding Work-Life Balance – Contracted working hours are 37.5 hours a week, Monday to Friday, helping you develop a fulfilling work-life balance.
Exciting Additional Benefits – You will have the opportunity to enjoy other employee benefits, including a subsidised on-site restaurant and access to our Advantages scheme which gives you a range of offers and discounts.
What do you need to do now?
If you apply, the next stages of the recruiting process could include online testing, video interview and then a face-to-face, telephone or virtual interview with the hiring manager. This may be in the form of an assessment centre.
Please note:
We operate rolling recruitment, this means we may close the application window earlier than identified, if sufficient applications are received, so please apply early to avoid disappointment.
To be eligible for this position, you must be returning to your studies for a minimum of 6 months after completion of this placement. You must be able to provide proof of your legal right to work in the UK.
We are committed to promoting equal opportunities in employment and job applicants will receive equal treatment regardless of disability, age, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, gender, sex, or sexual orientation.
About BMW Group UK
If you’re passionate about changing the way the world moves for good then there’s never been a more exciting time to be part of the BMW Group. Our brands BMW, MINI, Rolls-Royce Motor Cars and BMW Motorrad have made us the world’s leading premium manufacturer of cars and motorcycles as well as provider of premium financial and mobility services.
We are always looking for new talent to help us keep pushing the limits of what’s possible in a broad variety of roles, so why not explore our opportunities and take your next career step with us today.
How to apply
To apply for this role and to find out more, please click on the apply button.
Please note that applications may close before the application deadline, so apply early to avoid disappointment.
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