Ref
20655
Location
Head Office - Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working pattern
Monday to Friday 0900 - 1715
Salary
Competitive
Closing date
28/02/2025
Description
Customer Accounts Advisor position at Trinity Estates
Location – Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN
Working Hours – 09:00 – 17:15 Monday - Friday
Salary – Competitive
12 Month Fixed Term Contract
TPG are a well-established and fast-growing Residential Property Management Group operating across the UK. TPG has grown significantly via acquisition and now acts as an umbrella company within the Odevo Group.
Are you an expert in customer service with experience in credit control looking for your next exciting role? Do you have experience, or an interest in Property? Then we have the role just for you! We are looking for a Customer Accounts Advisor to join our ever-expanding team!
The role of Customer Accounts Advisor is responsible for collections and credit control, as well as maintenance of the Sales Ledger accounts for a given portfolio.
What’s in it for you?
We value and promote a positive work-life balance. Providing a balanced, enjoyable career is really important to us, and we work hard to make sure everyone feels a valued part of our organisation.
You will receive a competitive salary that will match your skills and experience, as well as the following benefits:
* 24 days’ annual leave + Bank Holidays.
* Perkbox (which offers a range of discounts for shopping and services).
* EAP (Employee Assistance Programme) – Confidential Helpline that helps you navigate life challenges, adverse events, stress, and other issues that may impact your life.
* Hybrid Working.
* Flexible working opportunities.
* Financial support towards personal development / training.
* Real opportunities to grow and progress.
* Recognition incentives.
* Cycle to Work scheme.
* Employee Referral Scheme and much more.
What will your role look like?
* Collections, credit control and query management of a portfolio with a high volume of accounts (largely private-residential customers with the balance being businesses/organisations).
* Reporting on portfolio aged debt and highlighting major issues to supervisor, management and Property Team.
* Resolving and co-ordinating resolution of disputes/queries and account queries with internal teams to enable procurement of payment.
* Corresponding with debtors via telephone, written (letter/email) communications chasing settlements and addressing issues, requests, queries.
* Generating cyclical (process driven) reminder/chase letters, statements and coordinating instructions to external solicitors, etc.
* Arranging and monitoring payment plans for accounts in arrears directly with account holders.
Do you have these skills?
* Credit control and customer service experience.
* Knowledge, experience or an interest in the property management industry (service charge/rent).
* Excellent communications skills essential – written and spoken.
* Good IT experience/literacy (Word & Excel).
* Resilient, tenacious & target driven, with excellent organisation skills.
* Team player with good work ethics.
All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
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