Housing Support Officer / Lettings Officer
We are seeking a proactive and customer-focused Housing Support Officer / Lettings Officer to join our client's team, providing essential support to individuals in need of housing. This role is key in helping residents access and sustain accommodation, working closely with landlords, tenants, and partner agencies to create long-term housing solutions.
The role involves supporting individuals who are homeless or at risk of homelessness, assisting them in securing and maintaining private rented sector accommodation. You will act as a broker between tenants and landlords, offering financial guidance, tenancy advice, and access to support services to ensure tenancy sustainability. Building strong relationships with landlords is essential to increase housing availability, promote responsible letting practices, and reduce risks associated with renting.
A key part of the role is managing tenancy deposit loan schemes, assessing financial eligibility, and supporting clients with budgeting advice. You will also ensure compliance with relevant housing legislation, conduct verification checks, and refer cases to fraud investigation teams where necessary.
This role is primarily home-based, although there may be a requirement to attend the area for property viewings. This aspect of...