Job summary Are you an experienced manager looking for an exciting opportunity to expand your skills in a large multi-site Dispensing Practice? As part of our succession plan we are looking for a dynamic and resourceful manager with strong people skills to work with our Business Manager to lead the practice and be instrumental in its future growth. The successful candidate will need to demonstrate robust leadership, HR and communication skills, be personally well organised, highly motivated and financially astute. You will need the ability to deal with multiple tasks and work well under pressure in addition to managing change for the practice and building relationships within our locality. We have a large team of dedicated staff so your interpersonal skills will need to be of the highest level, you will be team focused and empathetic and have the ability to foster excellent teamwork. Main duties of the job Provide leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. Play a pivotal role in the effective delivery of high quality services, ensuring the practice is safely run on a day to day basis incorporating good governance and a patient focused service. About us Brampton Medical Practice is a well-established and successful Dispensing practice operating from 4 sites in the beautiful Cumbrian countryside of the North Pennines and Eden valley close to Carlisle and within easy reach of the Lake District, Borders and Northumberland. We have around 16,800 patients and Dispense to over 12,000. We form the larger part of one of the smallest 2 practice PCNs in England but we still have a good mix of ARRS roles including Pharmacy, Physiotherapy, Mental Health Worker and Care coordinators together with a specialist Frailty Team. We have 6 GP partners, 6 Salaried GPs, 2 advanced practitioners and excellent nursing and administration teams. You would be supported by a team lead structure as well as Finance, HR and operations team members. Using a multi-disciplinary approach including community nursing, mental health teams, adult social care and third sector representatives we are focussed on patient care as well as delivery of a wide range of services to our largely rural population covering over 300 sq miles. We have been a training practice for many years and facilitate both GP and Nurse training opportunities. If you have the skills and experience we are looking for we can offer a competitive range of benefits commensurate with AfC Band 8. Date posted 16 October 2024 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number A2826-24-0017 Job locations Brampton Medical Practice 4 Market Place Brampton Cumbria CA8 1NL Job description Job responsibilities Strategic management and planning Contribute to practice strategy; formulate objectives, keep abreast of current affairs, identify future threats and develop ideas for future practice development. Monitor and evaluate performance of the patient services teams against practice objectives ensuring efficiency and quality of service. Develop and maintain effective communication both within the practice and with relevant outside agencies Assist the practice in the wider community, forging links with other practices across the local healthcare system and working collaboratively within the Primary Care Network (PCN). Financial Management Working with the practice Business and Finance Managers:- Ensure sound financial controls are consistently in place and followed. Manage devolved practice budgets and seek to maximise efficiency and income. Contribute to the annual budgeting and monitoring process preparing financial plans for areas of responsibility. Human resources Keep abreast of employment legislation to ensure practice people policies meet statutory and legal obligations. Lead on the recruitment, selection and retention of staff to manage staffing levels and skill mix within target budgets. Evaluate, organise and oversee staff induction and training, and ensure that staff are adequately trained to fulfil their role. Practice lead for Protected Learning Time (PLT) Develop and implement effective staff appraisal and monitoring systems Support and mentor staff in patient services teams, both as individuals and as team members Implement effective systems for the resolution of disputes and grievances Operational lead for effective discipline and performance management. Lead on management of sick absence in the practice. Take an active role in the development of the PCN service delivery including recruitment and retention of additional roles in line with PCN budget. Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines as well as meeting practice targets Ensure that the practice complies with NHS contractual obligations in relation to patient care and information governance. Maintain registration policies and monitor patient turnover and capitation. Oversee and/or develop and manage an effective appointments system including organising surgery timetables, duty rotas and holiday cover. Routinely monitor and assess practice performance against patient access and demand management targets. Develop and implement an effective complaints management system dealing with enquiries and complaints from patients effectively and efficiently to promote patient satisfaction. Significant event reporting and management. Support the management of the Patient Participation Group. Job description Job responsibilities Strategic management and planning Contribute to practice strategy; formulate objectives, keep abreast of current affairs, identify future threats and develop ideas for future practice development. Monitor and evaluate performance of the patient services teams against practice objectives ensuring efficiency and quality of service. Develop and maintain effective communication both within the practice and with relevant outside agencies Assist the practice in the wider community, forging links with other practices across the local healthcare system and working collaboratively within the Primary Care Network (PCN). Financial Management Working with the practice Business and Finance Managers:- Ensure sound financial controls are consistently in place and followed. Manage devolved practice budgets and seek to maximise efficiency and income. Contribute to the annual budgeting and monitoring process preparing financial plans for areas of responsibility. Human resources Keep abreast of employment legislation to ensure practice people policies meet statutory and legal obligations. Lead on the recruitment, selection and retention of staff to manage staffing levels and skill mix within target budgets. Evaluate, organise and oversee staff induction and training, and ensure that staff are adequately trained to fulfil their role. Practice lead for Protected Learning Time (PLT) Develop and implement effective staff appraisal and monitoring systems Support and mentor staff in patient services teams, both as individuals and as team members Implement effective systems for the resolution of disputes and grievances Operational lead for effective discipline and performance management. Lead on management of sick absence in the practice. Take an active role in the development of the PCN service delivery including recruitment and retention of additional roles in line with PCN budget. Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines as well as meeting practice targets Ensure that the practice complies with NHS contractual obligations in relation to patient care and information governance. Maintain registration policies and monitor patient turnover and capitation. Oversee and/or develop and manage an effective appointments system including organising surgery timetables, duty rotas and holiday cover. Routinely monitor and assess practice performance against patient access and demand management targets. Develop and implement an effective complaints management system dealing with enquiries and complaints from patients effectively and efficiently to promote patient satisfaction. Significant event reporting and management. Support the management of the Patient Participation Group. Person Specification Personal Qualities Essential Must be able to develop and maintain professional, clear & effective communication with a variety of people on complex matters, issues and /or in complex situations An understanding, acceptance and adherence to the need for strict confidentiality Ability to self-motivate, organise and prioritise own workload Ability to work without direct supervision and determine own workload priorities Ability to tailor communication to a variety of audiences. Accuracy and attention to detail. Proactive and assertive. Tact and Diplomacy. Qualifications Essential Previous management experience in leading a team, together with a track record of delivering services. Evidence of continuous professional development. Desirable Recognised qualification to diploma level or above Other Essential Ability to drive or travel between branch surgeries as required. Personal flexibility to ensure operational requirements are met. Skills and Abilities Essential Excellent Communication skills, both oral and written. Ability to organise and manage own time. Excellent creative problem solving skills. Strong organisational and planning skills. Demonstrable experience in financial budget and contract management. Demonstrable experience in people management including performance management, absence and disciplinary issues. Previous experience in managing in Health and Social Care or Customer facing environment. Expert Microsoft Office user, including Outlook, Word, Excel and PowerPoint. Excellent data analysis skills. Excellent negotiating and conflict management skills. Desirable Project Management Skills Presentation Skills Working with regulatory bodies. Person Specification Personal Qualities Essential Must be able to develop and maintain professional, clear & effective communication with a variety of people on complex matters, issues and /or in complex situations An understanding, acceptance and adherence to the need for strict confidentiality Ability to self-motivate, organise and prioritise own workload Ability to work without direct supervision and determine own workload priorities Ability to tailor communication to a variety of audiences. Accuracy and attention to detail. Proactive and assertive. Tact and Diplomacy. Qualifications Essential Previous management experience in leading a team, together with a track record of delivering services. Evidence of continuous professional development. Desirable Recognised qualification to diploma level or above Other Essential Ability to drive or travel between branch surgeries as required. Personal flexibility to ensure operational requirements are met. Skills and Abilities Essential Excellent Communication skills, both oral and written. Ability to organise and manage own time. Excellent creative problem solving skills. Strong organisational and planning skills. Demonstrable experience in financial budget and contract management. Demonstrable experience in people management including performance management, absence and disciplinary issues. Previous experience in managing in Health and Social Care or Customer facing environment. Expert Microsoft Office user, including Outlook, Word, Excel and PowerPoint. Excellent data analysis skills. Excellent negotiating and conflict management skills. Desirable Project Management Skills Presentation Skills Working with regulatory bodies. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Brampton Medical Practice Address Brampton Medical Practice 4 Market Place Brampton Cumbria CA8 1NL Employer's website https://bramptonmedicalpractice.com/ (Opens in a new tab)