Are you a customer service professional with experience in e-commerce? Tech Recycle is looking for a Customer Service Agent to join our remote team and provide top-notch support to our customers. In this role, you’ll handle inquiries, resolve issues, and ensure a seamless shopping experience for our customers.
About Tech Recycle
Tech Recycle was formed in 2009 by a group of IT industry professionals to help companies and individuals securely, ethically and easily recycle their IT and office equipment.
Tech Recycle is registered with the Environment Agency to carry out the repair or refurbishment of Waste Electrical and Electronic Equipment, Hazardous Waste Storage Providers and Waste Carriers/brokers. We are also registered with ICO (Information Commissioners Office) to ensure current compliance with the data protection act.
From our outset we decided to offer the kind of service we would want to receive ourselves so started with and still maintain our founding principles.
Position: Customer Service Agent
Salary: £22,000 a year
Job Type: Full Time
Location: Remote, UK
About the Role
We are looking for a passionate individual to join our dynamic and talented team who always thinks with a ‘Customer First’ approach.
As a Customer Care Agent, you will touch on every point of the customer journey, from pre-sale through to after-care.
Most importantly, we are looking for someone to represent the customer’s voice, ensuring that this is at the very heart of the brand across the entire business.
You will predominantly work with enquiries from eBay and Amazon as well as our own websites.
Responsibilities
1. Be a brand and customer ambassador; act as the voice of the company, you’ll always provide an engaging, positive, vibrant and extraordinary customer experience.
2. Answer customer enquiries via different channels; email, live chat, social media, phone and e-commerce sites messaging. Ensure customer enquiries are dealt with promptly.
3. Exceed customer satisfaction and efficiency metrics set by the Customer Care Team Leader.
4. Deal with pre/post order-related queries, including, but not limited to; product/stock advice, returns, replacements, refunds, delivery tracking, and any other issues that may arise in the checkout or order fulfilment process.
5. Report any website/product issues to management as promptly as possible to ensure the quickest resolution. Work closely and cross-functionally with key departments, including Ecommerce, Design, Sales and Logistics to deliver an excellent customer proposition.
Requirements
What we need from you:
1. Experience in a Customer Service role within an e-commerce business.
2. Understanding of eBay customer service.
3. Natural communicator with extremely strong oral and written communication skills.
4. Ability to recognise problems, present solutions and drive change. Highly adaptable and committed to the business needs.
5. Resilient in the face of tight deadlines and comfortable managing multiple tasks.
6. Flexible working scheme – Work from home or from our office.
7. Competitive salary and holiday allowance.
Required Documents
1. CV/Resume
Application Process
To learn more about this role and apply, visit HERE.
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