Management: (a) To develop, implement and continually review systems and standards for good practice, in conjunction with the Business Manager. (b) To perform analysis of business performance information, decisions on meeting business targets, highlighting performance information. (c) To assist in the co-ordination of the FIND Team in SLaM. (d) Co-ordinating and managing the data within the team and contributing to timely data submissions to SLP or NHSE. (e) Validating and submitting mandatory patient and activity data, as required. (f) To assist in the development of operational policies with the team. Administrative: (a) Ensure all telephone calls both internal and external are redirected as appropriate/or messages relayed as required. (b) To handle telephone enquiries, some of which could potentially be sensitive, and liaise with a variety of sources within and outside the Trust on behalf of the Find team. (c) To undertake projects on behalf of the FIND team when required. (d) Handling private and confidential information in a professional manner. (e) Open and screen emails and post which will include generating own correspondence and undertaking intermediary action. (f) Organise, maintain and update electronic diaries and contacts or distribution lists. (g) Maintaining a grip on diary commitments, including proactively sourcing alternative attendees and/or cover when necessary. (h) Attend meetings as required both internally and externally and ensure papers are prepared and circulated in good time; take accurate minutes and record attendance. (i) Produce and circulate agendas, minutes and papers and follow up action points for a range of different meetings both internal and external. (j) (k) Arrange away days, ensuring the appropriate preparation i.e. book venues, organise equipment, order refreshments, reserve accommodation and make travel arrangements. (l) On behalf of the FIND team co-ordinate and be responsible for timely and accurate responses to complaints. (m) To obtain and maintain a working knowledge of ePJS in order to ensure that data is recorded accurately across the outpatient service so that information can be retrieved for activity reporting and monitoring. (n) Plans and organises meetings / prioritises own project work / organises a range of events and conferences. (o) To participate in weekly clinical team meetings and monthly team business meetings.