Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached. Main duties of the job We are excited to be recruiting for a Business Administrator within the NIHR Clinical Research Facility (CRF) admin team. We are seeking a dynamic and enthusiastic individual to join our friendly team. You will play a key role in providing comprehensive administrative service within reception/admin team and wider teams within the CRF. Applications for hours up to 30 hours are considered. This role involves working Monday, Tuesday, Thursday and Friday 8-4/9-5. Previous admin experience in a busy working environment is desirable, as is a willingness to learn, and willingness to help in all admin and reception areas. Working for our organisation As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. What You'll Do Detailed job description and main responsibilities Assist Business Administration Manager with planning staff rotas and allocation of workload to the team ensuring appropriate levels of cover to maintain the service. Maintain ordering of routine supplies and ordering of ad hoc items, as required, and in line with trust procurement procedures. Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate Provide cross-cover for other staff across the facility to ensure a consistent and effective service is always maintained. Allocate shifts to the team and ensure all shift changes are carried out in a timely manner using the HealthRoster system. What We Are Looking For We are looking for someone who with excellent interpersonal skills, proactive and motivated. You will need to have the ability to multi task, organise your own workload whilst remaining calm under pressure and enjoy a challenge. The post holder will need to work independently in a diverse and interesting environment, using their initiative to prioritise workload, multi-task, and maintain confidentiality Training and support will be provided where needed. Person specification Qualifications, Knowledge And Experience Essential criteria Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard NVQ Level 3 in Business Admin or equivalent level of experience. RSA 2 word processing/typing or equivalent experience Proficient in all aspects of Microsoft Office. Experience as a Receptionist or Admin Assistant linked to a clinical service or customer focused environment. Knowledge of medical terminology Administrative and organisational experience. Desirable criteria Diploma level qualification or equivalent experience Proficient in the use of all hospital computerised patient systems