Want to play your part in keeping some of the UK’s most critical fleets moving? Then you’ve come to the right place.
Pullman is one of the most recognisable industry names when it comes to maintenance and repair of the UK's commercial fleets.
With a heritage of managing some of the UK’s most mission-critical HGV fleets for over 30 years, we provide a ‘one-stop-shop’ provision inclusive of Repair and Maintenance, VMU management, MOT, and documentation specialised for tractors, rigids, trailers, fridge units, tail-lifts, tankers and ancillary of all marques.
What we're looking for
This is an exciting opportunity for a Fleet Service Controller to join our based in Maltby on a 12-month fixed term contract.
As a Fleet Service Controller, you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for ensuring the most efficient and highest possible standard of customer service and depot administration procedures. Working as part of the team to maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets.
And when you join us, you’re supported in developing your own career too, surrounded by a team of passionate people driven to keep customers moving.
What you’ll do
* Provide outstanding customer service through face to face, phone and general administration support and filing
* Manage the daily Work In Progress reports ensuring that all jobs are correctly entered on system and that the WIP administration is controlled
* Resolve where possible customer queries when necessary bring to the attention of the Workshop Controller / Workshop Manager
* Deal with customer’s bookings ensuring that we have a method for payment and the correct line of authority and amount procedures are followed
* Job cards to be raised on the correctly Inc. PO, customer authorisation etc. Raise service sheets on workshop and any other relevant paperwork required
* Provide all customer documentation in a timely manner and maintain customer files
* Place orders on Sage as needed and liaise with supplier’s chase invoices and keep accruals to a minimum
* Despatch Service Inspection Worksheets and copies of certification to customers as required
* Ensure all vehicle Accident Report Forms are completed correctly and submitted.
* Contribute to the development and delivery of an effective and proactive cultural environment
* Manage on site ATF lane (where applicable) for both internal and external bookings and the management of costs and revenue associated with this along with all administration associated to this task.
* Management of customer platforms, i.e. R2C so we are able to demonstrate 100% compliance and adherence.
What you’ve got
* Have customer service experience, especially in a vehicle-based environment
* Possess knowledge of commercial vehicle repairs and road transport operations
* Have excellent administration skills
* Be self-motivated and able to articulate clearly both verbally and in writing
* Be able to thrive under pressure while working both independently and as a team player
* Be detail-focused, organised, and capable of taking ownership of tasks
* Have sound geographical knowledge of the UK and good standards of GCSE level or equivalent education
* Have a solid understanding of Microsoft Office applications, with knowledge of Maintenance Management Systems a bonus.
When you join us on our journey, we’ll support you on yours
The health and happiness of our people is paramount. We work with colleagues to promote and support health & wellbeing where it matters most to them, and we have an Employee Assistance Programme, available to colleagues 24/7.
We foster a culture where colleagues feel empowered and are inspired to innovate. To get where we are today, we've had to learn, adapt, and move with the times to make sure we're always providing the award-winning service we're known for. We want our people to do the same.
Job Type: Fixed term contract
Contract length: 12 months
Pay: Up to £27,000.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
Schedule:
* Monday to Friday
Work Location: In person
#J-18808-Ljbffr