We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a FTTP Civils and Faults Manager to manage and support with the delivery of connections and break fix activities across FTTP/FWA.
Could this be you? If you have experience managing FTTP faults, civils, and repairs while leading a team with a focus on safety, quality, and customer service, we would love to hear from you.
Here’s why you’ll love this role…
* Lead and manage an FTTP Fibre Faults and Civils team, overseeing a range of tasks including prebuild, installations, surveys, and fibre fault repairs.
* Ensure the team is trained and competent to deliver high quality work, focusing on health and safety compliance.
* Conduct regular performance reviews, 12-1s, and manage training and performance records.
* Monitor productivity and address team complaints, providing feedback and improvements to enhance performance.
* Foster a customer first mindset across the team, driving continuous improvement and efficient service restoration.
Here’s why you’ll be great in this role…
* Strong knowledge of FTTP fibre faults and Civils work, with experience in PIA delivered networks (both OH and UG).
* Understanding of permit systems, network drawings, and fibre fault diagnosis.
* Experience in managing teams across wide geographical areas, with a focus on productivity and standards.
* Leadership skills with the ability to motivate and develop individuals and drive continuous improvement.
* Desirable qualifications such as IOSH Managing Safely, NRSWA, and S1/S7/S8 certifications.
The Benefits…
* Pension - 5% employer / 5% employee contribution.
* WPA Health Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
* 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
* High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
* Free Parking on site.
* Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
* Social Events - Summer and Christmas parties etc.
* Thank Q Awards - Monthly £50 winner, yearly £500 winner.
… and more.
Please note: Unfortunately, we can’t offer visa sponsorship.
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