Our remarkable global Distribution teams are responsible for delivering to our customers the products they love. To enable us to do this with increased efficiency this year we have invested £95M into our automation technology on site to keep pace with our growing customer demand! As our site evolves and embraces the changes that automation brings we have created a new opportunity, and we are looking for a Senior Shift Manager on Week 2 Nights to support the operation.
This is a brand-new role within our structure and will play a pivotal part in delivering outstanding performance and operational excellence! As a Senior Shift Manager you will be accountable for driving the operational performance and strategic direction across the shift through successful implementation of the site plan to meet departmental targets by ensuring that your team and colleagues are empowered to perform at their best. Alongside this you will be the senior point of contact (Duty Manager) and act as the key point of escalation for incidents relating to safety, building control and legal compliance.
What you’ll do
Your key accountabilities will include:
* To be the senior point of contact (Duty Manager) for the site during times inside and outside of wider leadership support. Key point of escalation for incidents relating to safety, building control and legal compliance.
* Lead your shift to drive a safety culture and ensure all colleagues on site have a safe working environment through the Safety Through Trust strategy.
* Regularly review individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required.
* Drive operational excellence to deliver site and business targets, leading Short Interval Control and Shift Manager Meetings by driving actions on Key Performance Indicators.
* Drive groundbreaking change at pace to deliver the site's strategic priorities.
Who you are
Your skills and experience will include:
* An inspirational leader who can build and sustain a high-performing management team to deliver excellent customer service and achieve critical metrics. Who has a comprehensive understanding of commercial, operational, and people processes and systems.
* Ability to apply all available data and Management Information to identify commercial cost savings and customer opportunities to increase profit.
* Previous experience of improving performance within a team, using metrics to drive actions and accountabilities to meet set timeframes, and the ability to handle difficult conversations with effective resolutions.
* A detailed knowledge of the legal responsibilities to ensure a safe working environment within a Distribution Centre.
* An effective communicator who is an active listener who can empower and encourage their team, share their knowledge, and connect with their audience by adjusting their style accordingly.
* A good understanding of continuous improvement principles and how to implement them to reduce waste and improve efficiency.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
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