Overall Purpose
To work and lead on setting clear standards for high quality gathering, recording, monitoring and use of data collected via our grant’s programmes and initiative, accessing this data to inform donor grant reports, infographic data sharing, donor reports and network reporting in an accurate and transparent way. Reporting to the Head of Impact you will be technically proficient in monitoring data use of the CRM systems. You will also work directly with the Senior Leadership team on initiatives requiring evidence of impact and return on investment. The Data Officer will work closely with colleagues across the Foundation contributing to the delivery of the Foundation’s Strategic Plan, vision, and values.
Responsibilities
To lead on the accurate recording, management, and accessibility of data gathered through the Foundations programmes and initiatives via our Salesforce CRM system and future platforms, including potential Social Value and Social Return on Investment models.
Support the grants team in recording and maintaining accurate data, ensuring records are complete, up-to-date, and compliant. Conduct routine system checks and regular data cleansing as required.
Support monitoring received from grantees, helping extract key data and learning, checked by Head of Impact.
Provide support to Head of Impact with Salesforce CRM training to internal teams to enhance data usage and impact measurement.
Performance Management
Collect, analyse, and present relevant data on a quarterly basis to support donor reporting.
Produce data driven reports aligned with the Donor Care Plan, ensuring accuracy in evaluation, impact measurement, and End of Grant reporting (quality checked by Head of Impact).
Develop and submit annual data reports for platforms such as 360 Giving, FREA (Funders for Race Equalities Alliance), IVAR and other partnership platforms aligned to BLCF work including UK Community Foundation Quality Assurance.
Provide insights and key learnings that demonstrate the effectiveness of grantmaking, inform strategic decisions, and highlight return on investment.
Relationship Management
Regularly connect and engage with wider Community Foundation network to ensure BLCF’s data systems remain fit for purpose and aligned with sector best practices.
Participate in cross-foundation learning initiatives to stay updated on trends in data-driven grantmaking and impact measurement.
Work with the Head of Business Development to provide insights from donor trends and grant impact data, supporting fundraising and partnership strategies.
Representing the Organisation
Maintain a strong understanding of community and charity sector issues to inform BLCF’s data strategy and grantmaking approach. Ensure relevant insights are shared across the team.
Develop and maintain an appropriate network of contacts within the grantmaking sector across BLCF’s geographic reach.
Serve as a BLCF ambassador, promoting the Foundations values and impact through data storytelling and sector engagement.
Be an ambassador for the work of the Foundation by demonstrating its values in the delivery of its work.
Skills, Knowledge and Experience
Essential:
* Some demonstrable experience in managing data systems and CRMs to ensure accurate data is recorded and record maintain for reporting purposes.
* Some understanding of the wider voluntary and charity sector.
* Excellent personnel skills and able to work effectively within a small team providing support across a width of areas.
* A self-starter, able to act on own initiative and to organise, plan and prioritise own workload to meet deadlines.
* Ability to work effectively under pressure and to demonstrate a professional approach in a range situation.
* Fully computer literate including Word, Excel, Power Point and use of databases, CRM and SROI models or similar.
* Able to demonstrate how diversity, equality and inclusion (DEI) can be made integral to their work and service delivery.
* Committed to customer care and the provision of high-quality services
* Detail-oriented
* Punctual.
* Committed to learning and development.
* Ambitious, energetic and with an outward focus.
* Highly motivated, with an enthusiasm and determination to build the resources available and needed to support community needs across Bedfordshire.
* Creative and flexible in outlook.
* Strong commitment to the values of the Community Foundation.
Desirable:
* Some prior experience of grant-making or similar work.
* Track record of analysing and presenting data to inform decision-making and improve processes.
* Some previous experience of developing reports and insights for funders, donors, or key stakeholders.
* Research and data analysis; ability to process information accurately and write succinct reports.
* People with lived experience / professional experience of support for minoritised communities are particularly encouraged to apply.
* Understanding of need in the Bedfordshire County.
* Familiarity with legal and financial requirements for charities, community groups and social enterprises.
* Statutory sector experience such as; commissioning / procurement, police, health, etc.
* Proficient in use of Salesforce or similar CRM.
* Some knowledge and understanding of equality issues and legislation relating to the charity sector.
* Current driving licence and access to a vehicle.