Travel Specialist
This leading destination specialist Tour Operator is looking for a dynamic Travel Specialist to join their team. In this role, you will sell bespoke and package holidays to a range of inspiring destinations, matching customer requirements and managing the customer journey from start to finish, being the point of contact throughout. On top of a fantastic basic salary of up to £30k plus realistic commission of £7k to £10k, you will also have the opportunity to experience their diverse range of destinations for yourself on regular educational trips.
Travel Specialist - Role & Responsibilities:
* Put together bespoke tours to meet clients' requirements.
* Respond to reservations over the phone, via email, live chat, video, and in person.
* Maximise upselling opportunities, including the sale of ancillary products to achieve revenue targets.
* Deal with customer queries, providing exceptional personalised customer service.
* Achieve and exceed sales targets.
* Regular follow-ups to help maximise conversion and provide feedback on non-conversion.
* Maintain excellent knowledge of the destinations and product range.
* Build and maintain a loyal customer base by encouraging repeat business.
* Provide exceptional destination advice and general guidance to customers throughout their journey.
* Cross-sell to other destinations appropriate to customers' needs.
* Keep abreast of competitor activity and products for the destinations you sell.
* Produce customer documents and ensure they are sent within company timeline guidelines.
* Be the point of contact for the customer throughout their booking journey and maintain regular contact.
* Provide out-of-hours cover on a rota basis for the emergency phone.
Travel Specialist – Skills & Experience required:
* Excellent tailor-made sales expertise and proven ability to achieve sales targets within a travel sales environment.
* Knowledge of European destinations, ideally the Nordics, but not essential.
* Exceptional customer service and administrative skills.
* Ability to manage and prioritise workload and keep track of bookings to support customers throughout their journey.
* Ability to influence and negotiate effectively.
* Excellent spoken and written English.
* Results and target-driven, and self-motivated.
* Previous successful candidates have been from reservations, Travel Consultant, Travel Agent, or related roles.
Travel Specialist - Key Benefits:
* Salary £28k to £30k dependent on experience plus commission - £7k to £10k is realistic.
* Hybrid office/home-based role, 2 days in the office (after training).
* Monday to Friday 8 – 4, 9 to 5, or 10 – 6 with Saturdays on a rota (approx. 1 per month).
* Out of hours phone cover on a rota basis (twice per year) with additional payment of £250 per week.
* Range of staff benefits including discounted travel, health cash plan, subsidised gym membership, wellness treatments at discounted rates & social events.
* Beautiful modern offices.
Please apply for the position of Travel Specialist online or email your CV to lisa@candm.co.uk.
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