Customer service advisors

Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base, starting on 3rd March.

Key Responsibilities:

* Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits.
* Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service.
* Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.

Hours of Work:

* Full-time: 39.5 hours per week.
* Shift Pattern:
o Monday to Friday: Between 8am - 6pm
o Saturday: 8am - 3pm
o Sunday: 8am - 12pm

Minimum Requirements:

* Proven customer service experience.
* GCSE Grade 4 or equivalent in English.
* Good knowledge of Microsoft applications and web-based platforms.
* Previous contact centre experience is preferred but not essential.

Rewards and Benefits:

1. Comprehensive Training: 4-week training program to ensure you're fully equipped for the role.
2.