Brook Street is working with a leading Belper based boiler company looking for experienced customer service advisors to join their team offering best in class service to their customer base, starting on 3rd March. Key Responsibilities: Customer Support: Assist customers who contact the company via telephone, email, SMS, live chat, or WhatsApp to arrange engineer visits. Understanding Customer Needs: Assess and understand the customer's situation to identify opportunities for delivering outstanding customer service. Service Delivery: Adhere to contact centre processes and performance targets, ensuring a professional and efficient service.Hours of Work: Full-time: 39.5 hours per week. Shift Pattern: Monday to Friday: Between 8am - 6pm Saturday: 8am - 3pm Sunday: 8am - 12pmMinimum Requirements: Proven customer service experience. GCSE Grade 4 or equivalent in English. Good knowledge of Microsoft applications and web-based platforms. Previous contact centre experience is preferred but not essential.Rewards and Benefits: Comprehensive Training: 4-week training program to ensure you're fully equipped for the role. Annual Bonus: A bonus scheme based on performance. Annual Leave: 25 days of annual leave. Bank holidays may require work, but you'll receive a day in lieu. Pension Scheme: Company contributes 7%, and employees pay 1%. Employee Assistance Programme: Support for personal and professional matters. Health Benefits: Free flu jabs and eye tests. On-Site Amenities: Subsidised bistro and coffee shop. Employee Benefits Hub: Access to additional discounts and offers.This role offers a structured shift pattern, a strong training program, and great benefits, making it a rewarding opportunity for those with customer service experience. Brook Street NMR is acting as an Employment Agency in relation to this vacancy