Job Description
Position: German Speaking Customer Service Advisor\nWorking hours: Monday – Friday 08:00am – 5pm\nLocation: Fountainbridge, Edinburgh.\nSalary: £24,800 - £25,800\nOur Client\nA leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.\nWho we are looking for.\nWe are seeking a passionate and enthusiastic German speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve.
These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.\nWhat you will get in return\nJoining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:\n * 33 days annual leave\n * Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more\n * Employee well-being program, Employee Assistance Program and enhanced sick pay\n * Monthly performance-based bonuses\n * Extensive learning opportunities and resources to further your career\n * Enhanced family policies (maternity/paternity/adoption)\n * Life and health insurance\n * 3 additional days leave for parents/guardians.\n * Free on-site gym\n * Hybrid working (after 6 months)\n * Frequent employee engagement events\n * Refer a friend bonus scheme\nWhat you’ll be doing\nProviding exceptional service to our customers, being the first point of contact responding to various travel queries.\nProviding resolutions to our customers via Call, Chat and Email.\nHandling customer queries with empathy, patience and compassion.\nAttending regular team huddles.\nKeeping up to date with the latest promotions, initiatives and company policies/procedures.\nAssisting in ad hoc assigned projects.\nWhat you’ll need\nCustomer service experience\nMust be fluent in German and English\nEffective communication skills\nGood knowledge of Microsoft Office suite & Proficient typing abilit