Job Description: Service Delivery Manager
Location:Cullompton area, Devon - 3 days a week onsite
Position Type: Permanent
Salary: 45k (depending on experience)
About:
Franklin Bates are delighted to be working with one the leading B2B retailers in the UK whom are growing as an organisation as we move into 2025, due to their continued product(s) and commercial success. As a business they are known for: Exceptional Products, Great Customer Experience, Privately Owned and being specialists in their domain. With this in mind and due to their continued excellent service levels internally and externally, they are hiring for an experienced Service Delivery Manager.
Job Overview:
Being the Service Delivery Manager, you will be managing/leading a team of talented 1st & 2nd line Support. Running a smooth and efficient Service is paramount, incorporating the Helpdesk, Incidents and day to day problems that arise. The growth of the function is part of the role and will require a focussed Systems Process/Ways of Working such at ITIL to b...