At Sodexo, we’re passionate about delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. We are currently seeking a dedicated and dynamic Head of Workplace Experience to join our team in Cambridge CB2 0AA and play a key role in driving excellence and innovation.
About the Role
Senior Management Team: Reporting to the Operations Manager, this role is part of a 5-member senior management team, responsible for site operations, including operations, finance, team leadership, and client relations, with each Head managing their own workstream.
Leadership in Workplace Experience: As Head of Workplace Experience, you will oversee the smooth operation of The Disc’s ‘Welcome’ (reception and guided tours), ‘Hospitality’ (event operations), and ‘Workplace’ (overall building experience for AstraZeneca employees) teams, ensuring exceptional customer service and presentation.
Achieving Performance Targets: You will work to meet and exceed agreed-upon specifications and performance targets, contributing to operational success. You will also lead innovative discussions and develop business cases to improve services and ensure customer satisfaction.
Team Leadership and Development: Leading a team of approximately 20 employees, supported by 3 workstream managers, you will foster a positive, proactive, and inclusive work culture, focused on team engagement and professional development.
Client Relationship Management: As an ambassador for the flagship site, you will build and nurture relationships with external visitors and internal stakeholders, acting as the first point of contact for workplace queries.
What We’re Looking For
Financial Acumen: Proven ability to gather, interpret, and utilize financial information and data to inform and support effective business decisions.
Interpersonal and Communication Skills: Excellent interpersonal abilities to build and maintain long-term relationships with customers and clients at all levels.
Planning and Organizational Expertise: Strong planning and organizational skills to manage multiple workloads and shifting priorities while consistently meeting deadlines.
Leadership and Team Development: Demonstrated leadership skills in managing diverse teams, fostering a positive working culture, and holding team members accountable to high-performance standards.
Customer and Visitor Experience: Extensive experience in developing and implementing visitor/guest experience strategies, with a deep understanding of exceptional customer engagement.
What We Offer
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive and inclusive work environment.
* The chance to make a difference.
Ready to be part of something greater? Apply today and start your journey with Sodexo!
Friendly customers. Vibrant communities. Exciting careers.
Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.
Package Description
Head of Workplace Experience
* Monday - Friday
* Full-time role
* Salary between 50k - 55k
* Opportunities for growth.
* Supportive team, and strong workplace values.
About the Company
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Salary: Salary between 50k- 55k + Sodexo Benefits.
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