Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner, and good IT skills, is required for a fast-paced housing service within a well-established company.
SALARY: £27,594 FTE / £19,017 Actual Annual Salary (based on 25.5 hours) + Excellent Benefits
LOCATION: Hybrid working – Must work Wednesdays from the Office in Evesham, Worcestershire, West Midlands, and the remaining time can be from either the office or from home.
JOB TYPE: Part-Time, 12 Month Fixed Term Contract
WORKING HOURS: 25.5 hours per week
JOB OVERVIEW
Are you experienced in delivering excellent customer service and need flexibility with your work schedule?
We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Administrator with experience in a customer service / contact centre / reception environment, strong communication skills with a confident telephone manner, and good IT skills.
The organisation is looking for a Customer Service Advisor / Contact Centre Administrator to be the friendly face (and voice!) of their housing service – whether greeting visitors in the reception area or helping customers over the phone with their queries and concerns.
As the Customer Service Advisor / Contact Centre Administrator, you will work in a fast-paced, team-focused environment acting as the first point of contact both on the telephone and face-to-face. You will deliver efficient, courteous, friendly customer service, providing accurate information and advice on the services offered, managing site visitors, and signing for deliveries.
DUTIES
* Act as the first point of contact for customers – in person and on the phone – offering helpful, friendly, and informed support.
* Handle repair requests, maintenance issues, and queries about rent accounts, housing benefits, and more.
* Keep the reception area welcoming, tidy, and stocked with up-to-date information.
* Diagnose and log repairs accurately, coordinate contractors, and ensure the right job gets done at the right time.
* Support with tasks like pest control requests, rechargeable works, minor aids/adaptations, complaints logging, and social media monitoring.
* Assist colleagues across teams to ensure smooth operations and keep the customer at the center of all activities.
CANDIDATE REQUIREMENTS
* Experience in a customer service / contact centre / reception environment – ideally in housing or a similar sector.
* Confident phone manner and strong communication skills.
* The ability to stay calm under pressure and juggle multiple tasks.
* Good IT skills.
* An eye for detail.
BENEFITS
* Flexible working arrangements.
* Holiday buying and selling scheme.
* A paid day off for your birthday or annual celebration.
* Two days paid leave to assist with a house move after probation.
* Life assurance.
* Health cash plan covering treatments like dental, physiotherapy, and consultations, plus a 24-hour confidential helpline.
* Company contributions to mindfulness and fitness, including discounted gym memberships, fitness classes, or mindfulness apps.
* Online discounts with various retail shops, supermarkets, cinemas, insurance, and holiday providers.
* Funded training and sponsored qualifications.
* Two days paid volunteering leave per year.
APPLY TODAY…
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JOB REF: AWDO-C13343
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