Programme Officer Location: Hybrid - 3 days per week in the office (Hereford) Salary: £30,000 - £40,000 per annum Contract: 18-month fixed term Our client, a leading organisation in the business change sector, is seeking a dedicated and experienced Programme Officer to join their dynamic team. This is an exciting opportunity to be part of a digital transformation journey, working on a variety of projects with both in-house and 3rd party software development teams. Key Responsibilities: ● Assist in defining project scope, goals, and deliverables in collaboration with stakeholders ● Manage key programme controls, including risk and issues log, project plans, and actions log ● Ensure appropriate project resources are available in coordination with the Delivery Manager ● Maintain and update project documentation using Google Workspace and Smartsheets ● Coordinate project meetings and take notes ● Monitor project progress, identify risks, and update the Project Manager/Product Owner ● Prepare and present progress reports, project briefs, and status updates to stakeholders ● Manage relationships with key stakeholders to ensure satisfaction ● Help coordinate cross-functional testing and "go live" preparations ● Coordinate and support external vendors or contractors as needed ● Participate in post-project evaluations and create recommendations for future projects ● Support the implementation of best practices, tools, and methodologies to improve project outcomes ● Complete other administrative tasks as required Core Competencies and Experience: ● 2 years of project experience, ideally including digital transformation projects and/or in an e-commerce environment ● Understanding of project lifecycle stages and project management methods (waterfall and agile) ● Exceptional organisation and problem-solving skills ● Excellent communication and interpersonal skills ● Understanding of the software development lifecycle ● Keen interest and basic understanding of technology used to support e-commerce platforms ● Proven experience working with cross-functional teams ● Ability to manage multiple priorities simultaneously and meet deadlines ● Experience working with third-party suppliers and in-house software development teams ● Knowledge of Jira is an asset Company Values/Behaviours: ● Integrity - Demonstrates high work standards and acts professionally with an honest and fair approach ● Teamwork - Communicates effectively, responds to customer needs timely and courteously, and works collaboratively ● Accountability - Takes ownership of decisions and outcomes, responsible for actions ● Entrepreneurial approach - Bold and passionate about the organisation, its products, and its people; takes risks and makes it happen This is a fantastic opportunity for a Programme Officer to make a significant impact within a forward-thinking organisation. If you have the skills and experience required, we would love to hear from you