About the Role
All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included.
Please note that this role may close early should sufficient applications be received, so early application is advised
Job Opportunity
We are looking for an Operations Manager to work within our Penzance service. You will be jointly responsible for the delivery of high-quality recovery-orientated services (both clinical and non-clinical) for people with drug & alcohol misuse problems or mental health issues. You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You’s business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector.
A key feature of this role is to lead the development of recovery-orientated treatment services that meet local needs and to actively contribute to the extension of service provision and the development of new initiatives.
As an Operations Manager you will work in conjunction with the Quality & Clinical Governance and Knowledge Management Teams to improve standards whilst seeking to make efficiency savings. This will draw upon your experience of managing budgets and your commitment to placing service users at the heart of the organisation.
You will have excellent communication and people management skills, to ensure your success in engaging with stakeholders, working across the organisation and leading and managing a successful team to deliver strategic objectives.
You will also undertake safeguarding leadership responsibilities, in line with the local and national safeguarding leadership structures.
In addition to service development, you will ensure that facility and property matters relating to service delivery are managed efficiently and effectively and that data monitoring is available and demonstrates the benefits and impact of the work of the service.
Please note the salary is dependent on skills and experience. Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check.
Essential Skills
* A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services)
* Experience and evidence of working effectively at a management level
* Experience of managing a budget
* A track record of successfully working in joint ventures and partnerships
* A proven track record of creating and maintaining a strong performance management culture
* Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact
* Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally
* Demonstrable ability to develop and lead a cohesive team
* Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences
* Experience of developing business plans and implementing new services
About Company
WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.
Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.
Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.
DE&I
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring, and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.
As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role.
WithYou is also a Disability Confident Employer, and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
Benefits
* Enhanced annual leave, plus bank holidays
* An extra day off for your birthday or a special occasion of your choice
* Enhanced maternity, paternity and adoption leave
* 2 days paid volunteer leave per year
* Auto-enrollment into We Are With You’s pension scheme
* Access to a Blue Light Card - giving you great savings on big high-street and online brands
* Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
* We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period