Operational Services Manager Band 5
An exciting opportunity has arisen for 2 x band 5 operational services managers for the emergency and acute medicine directorate.
You will assist the Directorate Management Senior Team, as directed by the Directorate Manager / Matron in the efficient and effective operational management of resources within Emergency Medicine in order to deliver continually improving high quality patient care within the resources available.
These posts are full time and based on site.
Main duties of the job
* Manage Medical Secretarial staff to ensure the efficient and effective support is provided to the relevant clinical specialty on a daily basis.
* Oversee rotas including reception, progress chaser, HALO.
* Line management of progress chasers.
* Monitor sickness absence, Statutory and Mandatory training and PDRs in accordance with Trust Policy and ensure regular reporting is provided.
* Support with medical staffing enquiries and rota coverage.
* Work closely with the Directorate to ensure new policies, training, agreed working practices and audit are implemented on a timely basis.
About us
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.
All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.
UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.
Job description
Job responsibilities
For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.
Person Specification
Essential Qualifications
Essential
* Educated to a degree level or relevant experience
Desirable
* Diploma/ Degree in management or health related subject
Training and experience
Essential
* 2 Years experience of working in an acute trust in a management role
* Ability to use trust patient admin systems
* Operational management skills
* Knowledge of workforce planning
* Knowledge of the business planning process
Desirable
* Experience of management of change issues
* Experience in introducing innovative practice
Personal Qualities
Essential
* Ability to travel and work across multiple sites
* Consistently professional, collaborative and compassionate in their approach.
* Takes responsibility and is accountable for delivering to their agreed objectives
Employer details
Employer name
University Hospital of North Midlands NHS Trust
Address
Royal Stoke University Hospital
Hilton Road
Stoke on Trent
ST4 6QG
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