The Specialist Transport Service is responsible for delivering transport to the residents of Warrington. This is a mixed service provision which is partly provided by the council’s in-house fleet and partly contracted out to external public transport/taxi and private hire operators. In respect of public transport, the council works with local bus operators to provide a range of services beyond those that are available commercially.
The Specialist Transport Service is continuously thinking innovatively about how we offer our services, as well as identifying opportunities to work collaboratively with colleagues and partners.
As an integrated specialist transport service, we support over 6.5 million passenger journeys a year and have been successful in securing Bus Service Improvement Plan funding from Central Government which is helping us to invest in our network by introducing more bus priority measures, real-time passenger information, capping bus fares, and improving the range and frequency of bus services.
Our in-house fleet and private hire operations provide 800 passenger journeys a day across approximately 200 vehicles, ensuring service users access day centres or education establishments.
The role
As Operations Assistant, you will be providing professional, high-quality support within the Specialist Transport Service team. This will include support for a range of different processes and following a variety of procedures. We need you to provide an excellent support service to Families and Wellbeing Directorate, as well as other internal and external partners.
You will work as a key part of the team, using initiative and problem-solving to support the service to achieve its objectives, including seeking out responses to queries and undertaking any tasks that come into the shared inbox.
You will be using bespoke software, in addition to the Microsoft suite of applications. You will ensure that records are maintained and accurate, reporting to senior transport officers within the service.
You will be part of a small team of similar post-holders but also part of a wider team with other duties that you may have the opportunity to be involved in, should you wish to grow and develop your knowledge and skills.
What's needed?
We are looking for someone with the following experience and qualities:
* Excellent team-working skills
* Experience of data inputting
* Ability to multi-task and prioritize and organize workload despite interruptions
* Excellent communication skills with a confidence to communicate with colleagues (internal and external)
* Ability to work on own initiative and as part of a team
* Flexible and able to work under pressure
* Committed to the residents of Warrington
As well as a competitive salary, working for us means you get:
* 26 days annual holiday - raising to 31 after 5 years of service (pro-rata)
* Access to our attractive and competitive benefits package
* Access to our Health & Wellbeing Programme
* Uniform/safety equipment
Key Dates & Further Information
Further details can be obtained by telephoning Christopher Hook (Specialist Transport Services Manager) on (01925) 444113. Interviews will be held the week commencing 24 February 2025.
DBS clearance is required.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Warrington Borough Council is a Disability Confident employer.
WBC School Brow, Grey Street, Warrington, WA1 2PH
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