Job Advert: VOIP/Telephony Provisioning Engineer
Location: West Birmingham
Salary: £30,000 - £35,000 DOE
About Us:
We are a forward-thinking telecommunications company, committed to providing innovative VOIP and telephony solutions to businesses of all sizes. As we continue to grow, we are seeking a talented VOIP/Telephony Provisioning Engineer to join our dynamic team.
Role Overview:
As a VOIP/Telephony Provisioning Engineer, you will play a critical role in configuring, deploying, and managing VOIP services for our clients. Your expertise will ensure seamless telephony experiences for end-users while contributing to the reliability and scalability of our systems.
Key Responsibilities:
* Provision and configure VOIP/telephony systems for new and existing clients.
* Manage onboarding and setup processes, including number porting and SIP trunking.
* Collaborate with sales and support teams to gather client requirements and ensure technical feasibility.
* Diagnose and troubleshoot VOIP issues, including call quality and connectivity.
* Maintain and update documentation on provisioning processes and system configurations.
* Monitor and optimize system performance to ensure high availability and reliability.
* Stay updated with the latest VOIP/telephony technologies and best practices.
Required Skills & Experience:
* Proven experience in VOIP/telephony provisioning or a related field.
* Proficiency with SIP, RTP, and related telephony protocols.
* Experience with VOIP platforms such as 3CX, Asterisk, FreePBX, Cisco, or BroadSoft.
* Knowledge of number porting processes and regulations.
* Familiarity with network concepts, including firewalls, NAT, and QoS.
* Strong problem-solving skills with a proactive mindset.
* Excellent communication skills, both written and verbal.
Desirable Skills:
* Certification in VOIP/telephony technologies (, Cisco CCNA Voice, SIP School certifications).
* Experience with cloud-based telephony platforms.
* Familiarity with database management and querying.
How to Apply