At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the ‘Offer an interview’ scheme at XPS. If you have a disability and meet the ‘essential criteria’ described in the person specification for the role being applied for, you are guaranteed an interview. Access to the Disability Confident scheme simply requires you to (1) Show you meet the essential criteria described in the person specification, and (2) In the Offer an Interview Scheme section on our application form tick the box for 'do you wish to be considered under the Guaranteed Interview Scheme?' If you are successful in your application you undertake pre-employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email recruitment@xpsgroup.com
Deputy Administration Manager - Scheme Events
Location: Middlesbrough
Contractual hours: 36.25
Basis: Full time
Job category/type: XPS Administration
Date posted: 10/02/2025
Job reference: REQ002749
Job description
XPS Group is a leading UK consulting and administration business specialising in the pensions and insurance sectors. Our vision is to create a vibrant place to work where difference is recognised as a strength and where talented people can flourish and achieve their highest potential.
Our Pensions Administration business continues to grow and we are now looking for an experienced Deputy Administration Manager to join our vibrant Middlesbrough office with hybrid working. This is an exciting role and would most likely suit someone with previous experience in a similar pensions role where they have gained knowledge and experience of Defined Benefit schemes, people and workflow management and pension regulations.
The Role
As a Deputy Administration Manager with XPS you will:
* Oversee the management of annual and ad-hoc projects for all schemes on the team and ensure projects are fully monitored and completed in line with customer and legislation requirements.
* Deputise for the Administration Manager in meetings when necessary.
* Scrutinise the client work of other less experienced pension administration team members.
* Monitor accuracy, performance, and SLAs for the team, including activity and client performances, and take action to ensure targets are met.
* Liaise with Administration Manager regarding appraisals and regular catch-up meetings. Conduct some appraisals and catch-up meetings including regular mentoring meetings with staff on probation.
* Attend and actively contribute ideas to deputy administration manager meetings.
* Disseminate information to team at regular meetings, including technical updates.
* Provide technical support, help identify any training needs across the team and assist with developing and mentoring team members.
* Ensure the accurate update of time recording system for both chargeable and non-chargeable activities.
* Anticipate, resolve and own problems, identifying solutions to management as and when required.
* Prepare, check and issue administration bills.
* Update internal change control and other schedules and spreadsheets as required.
* Ensure breaches, errors and complaints logs are promptly completed and regularly reviewed.
* Assist in recruitment process including interviews.
* Take part in marketing and new business activities including completing tender responses, attending pitches and presenting at site visits.
* Provide expert advice solutions to pensions queries and pensions consultative advice.
* Provide guidance to team members on items such as utilisation and recoverability so there's more of an awareness at all levels.
* Provide guidance to senior team members on fees to quote for ad-hoc projects/service upgrades.
* Sign out non-standard letters in response to client and member queries.
Your profile
Essential Criteria
* Previous pensions administration experience of Defined Benefit (DB) schemes.
* Able to demonstrate an expert knowledge of pensions administration activities and can apply this knowledge to any scheme.
* Experience of current pensions legislation and framework is essential, especially the regulatory requirements of the various Pensions and Finance Acts which impact on pensions administration.
* Previous supervisory or workflow management experience is required ideally including performance monitoring, appraisals, recruitment etc.
* Third party pensions administration experience preferred, although strong all round experience within an in-house pensions department which is not purely process driven will be considered.
* Able to demonstrate a numerical aptitude evidenced by work-related experience or academic achievements.
* IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.
* Sound commercial and business awareness.
What we offer:
* Competitive salary
* Participation in annual discretionary Bonus Scheme
* 25 days holiday plus flexibility to buy or sell holiday
* Flexible Bank holidays
* Pension scheme, matching contribution structure
* Healthcare cash plan
* Flexible Benefits Scheme to support you in and out of work, helping you look after you and your family covering Security & Protection, Health & Wellbeing, Lifestyle
* Life Assurance cover, four times basic salary
* XPS Rewards (offers High Street discounts and savings from retailers and services providers as well as offers available via phone)
* Employee Assistance Programme for you and your household
* Access to a digital GP service
* Paid volunteering day when participating in Company organised events
* Staff referral scheme when you introduce a friend to XPS
What next:
If you feel XPS could be the next step on your career ladder, please apply directly via the links provided and we look forward to learning more about you. We will consider all applicants and respond swiftly.
Please discuss with the recruitment team, via phone or email, if you require any adjustments to the recruitment process.
The successful candidate will need to demonstrate the following requirements:
* Right to Work confirmation
* DBS Disclosure check
* Employment or educational references covering five years
* Satisfactory credit check
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation.
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