Piece Hall Event Manager
Location: The Piece Hall, Halifax
Reports to: General Manager
Rate - £18.10 per hour (plus holiday pay)
Hours: All show days (36 confirmed) 1 admin day per week
Start date: May 19th 2025
End date: Beginning of September 2025
An exciting opportunity has arisen for an Event Manager to join Peppermint Events, based at The Piece Hall in Halifax. The Piece Hall is a unique open-air courtyard located in the heart of Halifax. The courtyard is surrounded by unique shops, bars, cafés and restaurants, hosting a fabulous run of concerts from May to August.
Join our Peppermint Summer Events Team as an Event Manager at The Piece Hall, delivering outstanding food and beverage experiences across a wide range of our summer shows here, for the 2nd year running. We have an array of artists lined up for the Summer, some of the shows announced so far are Busted, Rag’n’Bone Man, The Libertines, and many confirmed with more to come!
We are seeking a seasoned professional to lead a dynamic team - from VIP lounges, food traders, brand activations and our main bars. You will oversee all bar operations and staffing alongside the General Manager, playing a vital role in ensuring the smooth execution of every show, providing an excellent guest experience for up to 6,000 guests. We will be operating 2 main bars with a wide variety of products, a VIP terrace bar offering premium drinks and a VIP lounge with excellent VIP customer service and premium beer, cocktails, wine and fizz!
Key Accountabilities:
Bar Operations
· Stock Control & Inventory Management:
o Oversee the bar’s stock levels before, during, and after events to ensure adequate supplies of drinks and operational equipment for the bars to run efficiently.
o Manage inventory and forecast needs based on the expected attendance and type of event
o Work closely with suppliers to ensure timely deliveries of products.
· Bar Setup and Operations:
o Ensure that the bar areas are properly set up with efficient workflows, ensuring that bars are fully stocked, equipment is ready, and the layout supports a smooth customer experience.
o To ensure that company & venue policies are being upheld.
o Ensures that Client, company and statutory food & hygiene, H&S standards are maintained
o To ensure that paperwork is being correctly completed by all departments.
o To uphold all licensing requirements
· Revenue Tracking & Cost Control:
o Monitor sales at the bars and ensure that revenue is accurately tracked.
o Work with the finance team to ensure pricing is in line with the venue’s budget and goals, making adjustments as necessary.
o Manage costs and ensure the bar is operating profitably while providing excellent customer service.
Staffing
· Recruitment & Staffing:
o Liaise with agency staffing to ensure staffing levels are accurate depending on each show
o Manage shift planning, ensuring adequate staff coverage for all shifts, with a focus on peak hours against the staffing budget.
o Coordinate with other departments (e.g., tech, stock) to ensure proper staffing levels during dark days to reset.
· Training & Development:
o Provide training for bar staff on customer service, product knowledge, and safety procedures (e.g., responsible alcohol service).
o Ensure staff are knowledgeable about the specific event and any VIP or special customer service needs.
· Team Motivation and Supervision:
o Oversee staff during events, ensuring smooth operations and addressing any issues that arise promptly.
o Ensure high standards of customer service and maintain a positive atmosphere among staff, addressing any conflicts or concerns.
Client and On-Site communication
· Pre-Event Coordination:
o Ensure all information is effectively communicated both externally and internally.
o Work with the senior management team to provide clients with relevant information about bar service and event logistics.
o Ensure clients’ needs for bar service, and special requests are met.
· On-the-Day Client Liaison:
o Ensure the smooth flow of information between the client and the venue, providing updates or adjustments to plans as needed.
· Post-Event Follow-up:
o After the event, gather feedback from clients and attendees to evaluate their experience.
o Provide recommendations for improvements based on client feedback and operational performance throughout shows.
Health and Safety
· Compliance with Safety Regulations:
o Ensure that all health, safety, and security regulations are adhered to at all times, including fire safety, and emergency exits.
· Risk Assessments & Emergency Plans:
o Ensure that emergency procedures are in place for any incidents (e.g., medical emergencies, fire evacuation) and communicate these plans to staff.
· Crowd Control and Venue Security:
o Coordinate with security teams to ensure the venue is secure and that any crowd management strategies are effectively implemented.
o Address any disruptions or dangerous behavior promptly, ensuring guest safety without compromising the experience.
Other responsibilities
· Logistics and Event Flow:
o Coordinate event timelines, ensuring that bar services and other hospitality elements are provided seamlessly.
· Sustainability and Environmental Considerations:
o Ensure that the venue is following best practices for sustainability, such as managing waste.
· Customer Service Excellence:
o Ensure that both staff and guests are provided with high levels of customer service throughout the event, creating an inviting atmosphere for all attendees.
Knowledge/Experience and Skills
· Prior experience in managing bar operations, large-scale events, or hospitality services in an entertainment setting is essential.
· Personal License Holder
· Level 2 food hygiene certificate (preferred)
· Sound understanding of EPOS systems
· Strong organisational and administrative skills
· Extensive knowledge of compliance
· Hospitality experience
· Able to communicate effectively with clients, staff, and management, especially in high-pressure situations.
· Proven ability to lead, motivate, and manage teams, ensuring that all employees meet expectations.
· Ability to make quick decisions, address issues proactively, and handle emergencies calmly.
In this role, the Internal Event Manager is not only responsible for the day-to-day operational tasks but also for ensuring the overall guest experience is enjoyable, safe, and efficient from start to finish. The position requires a blend of leadership, organisational, and communication skills to balance the needs of the venue, staff, and customers.