Facilities Customer Service Operative We are currently looking for a hard working, customer-orientated, dynamic Customer Service Operative to join our team in South Kensington. The Customer Service Operative will provide a high level of customer care as the primary point of contact in matters relating to the day-to-day operation of the Customer Services Centre. To facilitate the provision of a safe, clean and high quality environment whilst handling customers’ service requests and enquiries, in a courteous, timely and professional manner, working flexibly and in effective conjunction with the relevant support service staff Customer Service Operative key responsibilities will include: Responsible for the effective receipt, processing and dispatch of tasks covering a broad range of Estates Facilities activities according to assigned priority e.g. reactive/planned maintenance, cleaning, pest control, waste, space data, energy issues etc. To effectively communicate with users of the Services Centre, keeping them informed of progress and changes relating to their enquiry. To provide a high quality service to both internal and external customers by taking responsibility for tasks and seeing them through to their conclusion, taking appropriate action as required. To provide timely and accurate service/defect updates to staff and Keeping up-to-date records, including that of the status of jobs. Persons specifications. A good level of numeracy and literacy is required Preparation and presentation of accurate and timely reports Contributing positively to a team within a customer focused environment Able to use computer aided Facilities Management software (ideally Planon) to a competent standard Basic knowledge of Health & Safety good practices Knowledge of Service Level Agreements