Practice and Business Development Manager
Do you have the skills, knowledge and experience to successfully lead a team in the current fast-paced and challenging GP environment, whilst also sharing our ethos of delivering excellent patient-centred care?
We have an exciting opportunity for a Practice Manager to lead our established team at Heaton Mersey Medical Practice, Stockport.
The successful candidate will be replacing the current Practice Manager and will be responsible for organisational and operational leadership and delivering key targets across the full range of clinical and administrative areas.
We are seeking a PM who is enthusiastic, committed, organised and able to manage their workload efficiently to ensure the smooth day to day running of the practice. The successful candidate will work closely with the Partners, reporting directly to them, supported by excellent administrative, reception and clinical teams.
Main duties of the job
The successful candidate must have proven leadership and management experience in the NHS, ideally in General Practice. The post will involve reviewing, developing and implementing the overall operational business strategy as agreed with the Partners to ensure the practice meets its agreed aims and objectives, within a profitable, efficient, effective and safe working environment.
You will be responsible for Practice finances, ensuring contracts and policies are up to date as well as ensuring that the Practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC regulations.
Please note that the Practice Manager will be responsible for all aspects of managing the Practice, staff and premises for the Partners.
About us
We are a medium sized practice in Heaton Mersey, Stockport. We pride ourselves on strong patient focus with excellent access and continuity of care to our 8000 patients. We recognise our people to be our most valuable resource and strive to ensure our team work cohesively in a supportive environment where they can reach their potential.
We believe in clinical excellence, and that general practice is the foundation of well-being in our community. Our aim is to deliver on the ambitions laid out in the GP forward view in a way that is locally relevant, valued by patients, and satisfying for our staff.
In addition to our core general practice work, we are a committed member of our PCN, working collaboratively with 2 other practices to benefit patients in the locality.
Our Practice family consists of 3 GP Partners, 3 salaried GPs, 2 GP Registrars, 3 nurses, 2 HCAs, 5 receptionists, 1 Reception Manager and 4 administrative staff. Our staff turnover is low.
Job responsibilities
The successful candidate must have proven leadership and management experience in the NHS, ideally in General Practice. The post will involve reviewing, developing and implementing the overall operational business strategy as agreed with the Partners to ensure the practice meets its agreed aims and objectives, within a profitable, efficient, effective and safe working environment.
You will be responsible for Practice finances, ensuring contracts and policies are up to date as well as ensuring that the Practice achieves long-term strategic objectives in an effective and safe working environment compliant with CQC Regulations.
Please note that the Practice Manager will be responsible for all aspects of managing the Practice, staff and premises for the Partners. You will be responsible for the following, though there may be occasions to undertake other tasks where necessary for the efficient delivery of the Practices business:
Project Management
1. Assist the Partners in the project management of new services and processes
2. Help maintain, review & develop effective working practices for clinical and non-clinical staff
3. Ensure all IT systems are up to date and effective
4. Be responsible for own training and keeping up to date with changes in NHS
Personnel
1. Assist in the management of the Practice Team. This includes supporting the non-clinical team and being the operational line management of the clinical team (supporting the Partners)
2. Conduct pre-employment checks and the induction of new staff. Assist in training of new and existing staff and conducting annual appraisals of non-clinical staff
3. Able to understand and implement HR policies, staff rights and responsibilities, performance management & ability to take necessary action in line with HR policies and procedures, ensure compliance with equality and diversity legislation and foster a positive E&D atmosphere in the practice
4. Assisting the Practices external payroll provider
5. Manage the rotas, annual leave and study leave process for clinical and admin staff
6. Arrange and ensure compliance re mandatory training for all staff
7. Workforce planning and job reviews
Management of Information in line with NHS and GP Practice requirements
1. Managing QOF and other targets to ensure a profitable practice and safe patient care
2. Governance and SEAs
3. Overview of the appointment system
4. Checking key performance indicators and Quality and Outcomes Framework (QoF) are met
Administrative Duties
1. Answering patient queries and complaints in person, by telephone, or in writing
2. Take minutes in Partner meetings and disseminate to relevant personnel. Monitor and ensure actions are carried out
3. Record staff sickness and perform return to work interviews
4. Co-ordinate practice-wide patient communication when necessary
General
1. Attend meetings as agreed by the Partners, including monthly PCN meetings
2. Ensure the Practice is financially responsible and income streams are managed and claimed for as necessary
3. Modernise practice finance by implementing digitalised payment methods
4. Attend performance and development reviews with the Partners
5. Maintain regular consistent and professional attendance, punctuality and adherence to relevant health and safety / environmental procedures
6. To have a good understanding of Practice policies and procedures as laid out in the Practices Terms and Conditions and Employee Handbook & ensure compliance. To maintain and update the policies and procedures where necessary
7. To attend all mandatory training courses and any courses specific to this role as discussed with the Partners
8. Ensure the practice remains compliant with audit and information governance, suggesting, conducting & delegating audits as needed. Identifying and managing risk
9. Ensure the practice is CQC and IG compliant under the instruction of the partners
10. Take responsibility for building maintenance, clinical waste, cleaning contracts etc
Flexibility
This role profile is intended to provide a broad outline of the main responsibilities only. The post holder will need to be flexible in developing the role.
Health & safety:
Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.
The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice.
Person Specification
Experience
* Experience of management in a general practice setting.
* Experience of confidentiality, team working and team leading.
* HR knowledge and experience.
* Experience of performance management including appraisals, staff development and disciplinary/grievance procedures.
* Experience of successfully developing and implementing project, including change management.
* Experience of workforce planning, forecasting and development.
* Ability to identify and negotiate opportunities to enhance profitability.
* Strategic thinker and negotiator with the ability to develop services.
* Ability to motivate staff even under challenging circumstances.
* Ability to document and keep accurate records of all aspects of HR and organisational matters.
* Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment.
* Able to represent the organisation in a professional and capable manner.
* Experience of managing accounting procedures including budget and cash flow forecasting.
* Relevant health and safety experience.
* Flexibility to work outside core office hours if required.
* Disclosure Barring Service Check (DBS).
Qualifications
* Good standard of education with excellent literacy, IT and numeracy skills
* Educated to degree level in healthcare or business
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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