We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. Requirements We are seeking skilled and dynamic individuals to join our team. In this pivotal role, you will be responsible for initiating, building, and nurturing relationships with C-level leaders. Your primary focus will be to understand their unique challenges, demonstrate the value of our software solutions, and create demand for our offerings. As an Account Director you will play a pivotal role in guiding public sector catering (PSC) customers through the challenges of an ever-evolving landscape. With knowledge of how our offering impacts our customers and markets, you will be well-equipped to introduce innovative approaches and resolutions, paving the way for transformative change. Your role will extend beyond traditional relationship management, as you will use your curiosity to contribute to thought leadership and leadership forums, aggregating invaluable anecdotal information to further conversations, and grow and solidify our credibility as the catering management solution a partner of choice. Strategic relationship building: Develop and maintain strong, long-term relationships with key decision-makers at the C. Understand their business objectives, pain points, and operational requirementsneeds to effectively position our software solutions effectively. Accountable for local partnerships where they exist. Must be able to translate internally for other stakeholders to understand and act upon. Account management: Take ownership of assigned large/sensitive and/or critical Civica client accounts, serving as the primary point of contact for C-level contacts. Develop a deep understanding of the customer's business landscape, ensuring customer satisfaction, retention, and identifying opportunities for upselling and cross-selling. Revenue growth: Deliver revenue growth within an assigned territory through strategic deals. Build and maintain a strong and accurate pipeline with a forecast accuracy of /- 10%. Drive holistic account cadence: Ensure a robust and holistic account management cadence both with the customer and internally. Orchestrate integrated relationships by conducting regular meetings with the customer to review progress, address challenges, and identify new opportunities for collaboration. Internally, collaborate with cross-functional teams to align efforts and deliver a seamless customer experience that exceeds expectations. Foster a culture of proactive communication and collaboration to drive mutual success. Ownership of new business demand generation: Collaborate with marketing and sales enablement to create targeted campaigns and initiatives to generate demand for our software solutions. Proactively identify potential opportunities within the market and drive the adoption of our products, passing leads to line-of-business sales specialists where appropriate. Strategic planning: Formulate account-specific plans to achieve revenue and growth targets. Continuously monitor progress, adjust strategies as needed, and report on key performance indicators. Trusted advisor and reliability: Serve as a responsive and reliable point of contact for c-level leaders. Ensure they feel heard and understood, providing guidance and support in navigating the challenges across all facets of the public sector Catering market. Innovativeive approaches: Introduce challenging topics and alternative ways of working with peers and contemporaries to explore innovative approaches or resolutions to complex problems. Creating account momentum: Drive and sustain account momentum by implementing strategic initiatives that result in measurable growth in the breadth and depth of relationships across the client account. Continuously monitor relationship growth metrics, such as pipeline development, revenue expansion, and customer satisfaction, to assess the success of account strategies and make data-driven adjustments as needed. Preferred Skills Proven 10 years experience in strategic account management, and business development/sales, or sales within the UK public sector, foodservice sectors or a related domain. Experience of working in an ecosystem with complementary organisations. Competitor intelligence/insight. General market intelligence. Understanding of appropriate Trade press and newsletters (e.g., Stotles). Benefits At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.