Description Overview: The Customer Service Representative role is a varied and challenging role set within a fast-paced Customer Service environment. You will respond to customer queries from shareholders and employees (or their appointed representative), so will need to demonstrate excellent customer focus and a desire to find the right outcomes for the customer in a professional and positive manner.. The CSR roles are full time (37 ½ hours per week), with a mix of permanent and 12 month fixed term positions. The roles are based in our stunning city centre office in Leeds, which is just a few minutes’ walk from the train station and is close to several bus routes, including the Park and Ride route. During your probation, you will work in the office on a full time basis, with the possibility to move to hybrid working once your probation is successful completed Please note: Your initial training is up to 3 weeks and will be technical and soft skills initially. This is followed by on the job training and further training every 6 months. You will also have access to LinkedIn Learning for any additional training you wish to undertake for your personal development. This is an exciting role with NO weekend, bank holiday or evening work. You’ll be part of a supportive team, focussed on your development, training and wellbeing. Our assessment process includes time with us onsite on either Tuesday 6th May or Monday 12th May. If you’re successful in the assessment process, and we offer you a role, you will join us on Wednesday 4th June. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that. Benefits: • 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year • Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme • Weekly huddles, monthly 1 to 1’s and reviews • Appreciate programme: Employee recognition programme, monthly awards, departmental thank you emails and Townhall meetings for recognition • Skills based remuneration programme • Company Pension Scheme • Life Assurance • Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need: • Strong written and verbal communication skills • A passion for customer service and a desire to resolve queries through to completion • Experience within the Financial Services industry would be advantageous, as would experience within a Customer Service Contact Centre environment • Demonstrable experience of working and delivering daily, weekly and monthly targets • Excellent problem-solving skills, with great attention to detail • Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time • An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance Day to Day, you will: This role involves leading our entity governance and compliance services team, providing expert advice and support to our clients. Duties include: • Respond to inbound contact from shareholders and their representatives • Undertake identification and verification checks on all enquiries • Escalate queries, complaints, risks and issues promptly • Accurately record information in the relevant systems • Identify customer needs and respond positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience • Develop and demonstrate expert knowledge and awareness of our products and procedures The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.