Description This is an excellent opportunity to join our Retail Practice team as an Account Executive, working from our London or Ipswich office (we have team members in both) and in a hybrid work style. In this role, you will be responsible for providing outstanding client service to UK and Global clients, both in the Retail sector and more broadly. We are seeking candidates with a passion for client service and excellent communication and organisational skills. An strong technical knowledge is also essential. Can you help our clients respond to their ever-changing environment by being forward-thinking? Do you seek out new products and services and have a knack of finding innovative ways to bring additional value? If so, our role allows you the flexibility to bring your ideas and experience and to become an important element of the client team. We also support your career path with a strong emphasis on personal development and like nothing more than seeing our people achieve their personal goals. The Role Client Relationship Management Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service. Communicate effectively with clients, to maximise service delivery levels and build strong relationships Provide technical, industry and subject matter expertise where required Draw on expertise within specialist technical teams within the BU and across the Group for clients as required Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients Work alongside (and provide direction as appropriate) to the CSE service team Understand, apply and where necessary explain the business unit policies and procedures. Business Development Actively support the drive of the sales process and business area practice activity in relation to winning, retaining, and developing profitable new clients Develop and maintain a pipeline of prospects including research, initiation of contact, meetings, responding to RFPs, new business presentations, accurately maintaining Willis Towers Watson CRM database in order to create and convert sales opportunities Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities Maintain a detailed knowledge of products and services offered by Willis Towers Watson Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers). Placement Management Work closely and maintain working relationships with the market contacts (and the Broking Team) as required Ensure transparency of agency and other commitments made to carriers and clients Ensure compliant processing of contracts as per FCA and contract certainty requirements Design programme and pricing structures to best meet the client’s needs based on knowledge of the client, the insurance market and industry sector proposition Check policies, market presentations and client documentation as appropriate in conjunction with colleagues in Mumbai Deliver optimisation of revenue from new and existing clients through the use of the full range of appropriate placement channels and markets for the specific client segment of the business Operational and Service Delivery Deliver client service, adhering to standardised policies, procedures and service standards Support the BU in accurate budgeting, forecasting and tracking of revenue Manage client pricing to ensure each client meets agreed target profitability levels Development of service plans that define the engagement and timing of engagement with the client Manage KPIs/SLAs to ensure targets are met Ensure adherence to Group policies, procedures and all regulatory requirements Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place