Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time permanent basis Culture and Environment Become part of a vibrant, supportive team in an engaging, collaborative environment. Our client is committed to your growth, offering thorough training to equip you with the skills and knowledge needed to thrive in your new role. The workplace boasts a modern, innovative design with a striking interior that creates a truly impressive atmosphere. Fostering a collaborative, growth-oriented team culture. Personality This candidate will work within the Customer Service Team, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers. You will be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time. Package and benefits Monday to Friday 9:00am 5:00pm Pension 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year Healthcare All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues. On completion of the 6-month probationary period, healthcare cash plan is available Holiday Entitlement 23 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH. After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation. Life Assurance 2x annual salary Free onsite parking Incredible core company values Job Role: Overseeing assigned accounts, offering full support to customers and External Sales Managers Taking inbound calls and dealing with all enquiries from customers/ the external sales team (ASMS) Processing internet orders and email orders using Sage and in house system Filling all paperwork on to our in-house archive system Processing product sample requests Preparing quotes and lighting schemes Monitoring customer back orders, forward orders and call off orders Maintaining customer information accurately on the database Providing information on part numbers and proving information on part numbers basic technical feedback Maintaining good product knowledge (training will be provided) Setting up customers for online ordering Administration support for Area Sales Managers Dealing with carriers, chasing deliveries and obtaining PODs Making Key account outbound courtesy calls Updating excel spreadsheet key account data for management reports Logging and processing warehouse discrepancies Answering reception switchboard overflow for the head office companies Skills and experience: Ability to deal with difficult customers always remaining calm and professional Have the initiative to find a resolution to any problems that may arise Work equally well in a team as well as being able manage their own workload and effectively manage their own time Be accurate and efficient at all times Have basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.