A dynamic organisation based in Belfast is seeking a proactive and customer-focused IT Support / Help Desk Technician to join their team. This role involves supporting users both remotely and on-site across multiple locations in Northern Ireland, so access to a car insured for business use is essential. The ideal candidate will be a skilled problem-solver with strong communication skills and a passion for delivering excellent IT support.
Benefits:
* Salary up to £28,000
* Excellent career development opportunities
* 32 days annual leave
* Private health care
* Free on site parking
Key Objectives:
* Provide fast, effective IT support to ensure smooth day-to-day operations.
* Guide users through system configurations, troubleshooting, and maintenance both remotely and on-site.
* Listen to user concerns and provide clear, practical solutions to meet their needs.
* Work closely with other IT team members and external suppliers to resolve issues.
* Maintain professionalism and integrity in all interactions.
Key Responsibilities:
* Respond to support requests via email, phone, and in person.
* Troubleshoot hardware and software issues and provide clear step-by-step guidance.
* Manage user accounts, including onboarding and offboarding processes.
* Perform regular system checks, updates, and backups.
* Escalate complex issues to senior IT staff or external providers when necessary.
* Follow up with users to ensure issues are fully resolved.
* Document solutions and provide feedback to improve IT services.
Essential Criteria:
* Experience: 2+ years in an IT support role, preferably within a Microsoft 365 environment.
* Education: HNC/HND, NVQ Level 3, or equivalent qualification with ICT content.
* Technical Skills:
o Experience with Active Directory (including Azure/Entra ID).
o Strong problem-solving and analytical skills.
o Proficiency in Microsoft 365 tools and platforms.
* Soft Skills:
o Excellent verbal and written communication.
o Strong interpersonal skills and a focus on delivering exceptional service.
* Other Requirements:
o Full UK driver's license and access to a car insured for business use.
o Flexibility to work outside standard hours when needed.
o A commitment to learning and developing new skills.
Desirable Skills:
* Experience with mobile device management systems (e.g., Intune).
* Familiarity with antivirus tools, preferably Microsoft Defender.
* Knowledge of backup software and processes.
* Experience with Microsoft SharePoint Online, Power Apps, and Power Automate.
* Basic networking knowledge, including VPNs and firewall configuration.
* PowerShell scripting for automation tasks.
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