Engineer
Location: Remote
Salary: £36,000 - £39,000 per annum (DOE)
Hours: 38.5 hours per week three days 7.5 hours, two days 8 hours
The Role
To act as a technical vehicle construction and repair expert.
To provide assistance and support and develop the skills, knowledge and experience of Vizion office team so they become more efficient and effective.
To carry out image-based desk top inspections and provide authority to independent and vehicle manufacturer repairers to agreed tolerance levels.
To review cases of complaints involving technical vehicle construction and repair issues and provide guidance and recommendation on the best course of action.
To conduct regular sample audit of the repair network based on Vizion's Repairer Audit Policy in relation to correct claim circumstances, method, and cost of repair.
Key Responsibilities
Improve knowledge of colleagues.
Share knowledge and best practice.
Desk based image assessment inspections.
Technical complaint management.
Resolution of escalated technical cases.
Repair network audit and recommendation.
Continual improvement of all measures.
Resolution of escalated technical cases.
Develop solid and productive working relations.
Competent knowledge of Vizion ...