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Communications and Surveillance Platform Manager, London
Client: Marex Spectron
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description:
Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets.
The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022.
The Communications and Surveillance Platform Manager provides hands-on oversight and coordination to support Marex Global Voice, Messaging and Archiving services and platforms. The Communications Manager will lead in the design and implement new strategies for the organization to succeed and remain compliant, as well as providing hands-on experience in ensuring the high availability of services.
Responsibilities:
Role specific:
1. Lead the vision and implementation of modern Voice Services across the organization.
2. Ensure Voice Services are resilient and required testing is completed in line with internal policies.
3. Architecture and Project consultation for new Voice service requirements.
4. Track and manage the Voice Service costs, manage vendor relationships, manage renewals and identify cost/value optimization initiatives that meet the organization’s objectives.
5. Work with the Compliance Team to ensure voice and messaging data archiving and retention processes meet compliance requirements, report and address any gaps that are identified.
6. Coordination of Voice projects being delivered on time and on budget.
7. Maintenance of the Voice Services in line with internal Security and Operational standards.
8. Provide Operational support and escalation as required for Voice Service issues, ensuring close collaboration with Service Desk staff, knowledge is shared, and operational work items are tracked and managed.
9. Ensure operational excellence and making sure services remain stable.
All staff:
1. Ensure compliance with the company’s regulatory requirements under the FCA.
2. Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with.
3. Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values.
4. At all times comply with the FCA’s Code of Conduct.
5. Ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility.
6. Report any breaches of policy to Compliance and/or your supervisor as required.
7. Escalate risk events immediately.
8. Provide input to risk management processes, as required.
Skills and Experience:
Essential:
1. Front Office Trading Environment
2. Cisco Call Manager systems / Cloud 9
3. Red Box / Orex / Voxsmart
4. Telephone lines (BT & Six Degrees)
5. Private Wires (IPC & Flexenet)
6. Session Border Controller (SBC) integrations
7. Vodafone / O2 mobile services
8. MS Teams voice SIP integrations
9. Chat Platforms and surveillance tooling
10. Global Relay integrations
11. Various softphone platforms (mobile/desktop)
12. UCaaS management experience
13. Supplier Management
14. IT Service Management
15. Understanding of overall Telecommunications services, protocols & general IT services
16. Comfortable multi-tasking
17. Strong analytical and troubleshooting skills
18. Strong Oral and Written Communication Skills
19. Motivational Skills
Desirable:
1. Experience with establishing voice quality assessment and monitoring tools/platform
2. Experience with network package analysis tooling
3. Multivendor interoperability of voice solutions (MS Teams, AudioCodes, Cisco, SIP endpoints)
If you’re forging a career in this area and are looking for your next step, get in touch!
Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We welcome applications from candidates returning to the workforce.
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