Job summary The Outpatient Service Senior Administrator role in Acute Child Health will play a crucial role in the support and running of the service, patient experience and our administrative pathways and processes. This role involves supporting the Operations Manager with leading a team comprising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services. Main duties of the job The main duties of this role are to assist the operational team with developing and running the Acute Child Health Booking team. We are working to provide our children and families a 'Gold Star' service for their visits to Hospital. To enable us to do this we are looking for two Senior Outpatient Administrators to join our small booking team. You will need to be confident in decision making, organised, proactive, have excellent communication skills and be able to multi-task. About us We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above. Date posted 04 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 344-0853WCY Job locations Kent and Canterbury Hospital Ethelbert Road Canterbury CT1 3NG Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Person Specification Qualifications Essential Basic Numeracy and Literacy GCSE Grade A-C in English and Maths Desirable Customer service training/experience Skills Essential Ability to communicate clearly both written and verbally Ability to multi-task Accuracy - pays attention to detail Desirable Experience of working in a customer service environment PAS knowlege Experience Essential Experience of or awareness of range of work practices in an office environment Experience of managing a team Experience of Trust systems Desirable Experience of training a team Experience of working within a busy environment Person Specification Qualifications Essential Basic Numeracy and Literacy GCSE Grade A-C in English and Maths Desirable Customer service training/experience Skills Essential Ability to communicate clearly both written and verbally Ability to multi-task Accuracy - pays attention to detail Desirable Experience of working in a customer service environment PAS knowlege Experience Essential Experience of or awareness of range of work practices in an office environment Experience of managing a team Experience of Trust systems Desirable Experience of training a team Experience of working within a busy environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Kent Hospitals University NHS Foundation Trust Address Kent and Canterbury Hospital Ethelbert Road Canterbury CT1 3NG Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)