Join AXA Partners as a Global Product Owner - Digital Travel - General Enquiries!
Overview of the Position
AXA Partners is seeking a dynamic and experienced Global Product Owner to lead the transformation of our digital general enquiries product for travel insurance. This role involves building and implementing a GEN AI-driven front-end solution that automates and digitalizes customer inquiries. As a key player in our travel transformation program, you will be responsible for defining the product vision, strategy, and roadmap, ensuring successful delivery through collaboration with cross-functional teams.
What You'll Be Doing
1. Lead Product Strategy:
Develop and communicate the product vision, strategy, and roadmap in collaboration with the Digital Stream Lead, aligning with organizational transformation objectives and customer expectations.
Stay informed about industry trends, emerging technologies, and the competitive landscape to enhance the product roadmap.
2. Manage Product Lifecycle:
Oversee the product backlog by understanding customer needs and defining objectives for each iteration, prioritizing tasks based on business and transformation program priorities.
Evaluate business value and facilitate consensus on priorities with various stakeholders.
3. Collaborate with Teams:
Lead the product squad, engaging with business stakeholders to share goals and maintain motivation and collaboration across teams.
Promote the product internally and occasionally engage with external partners and prospects under the guidance of commercial colleagues.
4. Ensure Customer Value:
Define metrics to measure product features' value, conducting evaluations post-delivery to validate initial assumptions.
Manage progress, risks, and monitor product efficiency through the establishment of concrete KPIs.
5. Stakeholder Management:
Maintain clear and continuous communication with stakeholders across AXA Partners globally, onboarding new regions into the product vision and supporting training efforts.
Challenge requirements from business contributors, enhancing the backlog with new user stories to improve customer value while ensuring standardization.
About You
Proven experience as a Product Owner or Product Manager, with strong knowledge of project management and change management principles, particularly in IT.
Excellent stakeholder management skills, capable of effectively engaging with top management, peers, and team members.
Familiar with Agile methodologies and experienced in executing key events such as sprint demos and refinements.
Strong organizational, negotiation, and problem-solving skills, with the ability to communicate complex concepts clearly.
Previous experience with GEN AI is a plus, along with experience working in a multinational environment.
Fluent in English, with additional language skills being an advantage.
If you are ready to take on new challenges and drive digital transformation in the travel insurance sector, we invite you to apply today! We look forward to learning about your journey and welcoming you to our team at AXA Partners.
AXA Partners is committed to diversity and inclusion, on an equal basis.
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