Social network you want to login/join with:
Client:
Location:
Uxbridge, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
4b4477d49c39
Job Views:
44
Posted:
11.04.2025
Expiry Date:
26.05.2025
Job Description:
With a focus on providing high-quality customer care to a number of varied client accounts, you will be expected to manage, monitor and progress non-fault motor claims through to completion of the customer’s repairs or settlement payment received.
Key Responsibilities:
* Manage a portfolio of customer accounts, providing customer care throughout long-term customer relationships.
* Obtain updates on customer files from third party insurers, repairing garages and engineers, ensuring the customer is always kept up to date.
* Follow up any issues with relevant investigations and agreed protocol, and be relied upon to make informed judgements to minimise impact to the business.
* Liaise and network with a variety of internal and external sources including business seniors and solicitors.
* Adhere to industry guidelines in order to mitigate losses and ensure recovery of business costs.
* The ability to manage a high volume of inbound and outbound calls, while maintaining excellent phone manner.
* Excellent organisational skills, time management skills and attention to detail.
* The ability to work under pressure with competing priorities and meet deadlines.
* Confident negotiator or otherwise able to persuade/influence others.
* Computer literate with a working knowledge of Word/Excel/Outlook.
* The ability to build effective relationships with customers and colleagues.
* Have a positive, ‘can do’ attitude.
* Confidently able to deal with challenging customers.
* Previous experience within the credit hire or motor insurance industry an advantage.
* A working knowledge of the Highway Code and standard driving practices.
#J-18808-Ljbffr