German speaking Maintenance Controller - South Normanton
Salary: £28,000
OC19103
Working hours: 42.5hr Week, Monday - Friday days
Are you looking to work for a family owned business who are proud to be the UK's largest Iveco Dealer Group & Fiat Van dealer? This is a company that has 13 full-service dealerships around the UK and looking to expand as a business.
This company is looking for someone who is ideally fluent in speaking German. If this is something you're interested in, apply today!
Fantastic benefits package that includes:
* Increased holiday entitlement with length of service.
* Long service awards.
* Recruitment incentive awards.
* Healthcare scheme.
* Cycle to work scheme.
Role: German speaking Maintenance Controller
* Working as part of a team, the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
* To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
* To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice.
* To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures.
* To ensure that all incidents are progress-chased through to completion, keeping the customer always informed.
* To maintain individual incident records, noting all updates on R2C.
* To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external.
* Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacturer requirements.
* To ensure all maintenance records are kept up to date through our supplier portal.
* Ensure all procedures are adhered to and report all incidents of non-compliance.
* To cover out of operating hours support for customer breakdowns liaising with both the customer and supplier to ensure all incidents are progressed through to completion.
* To ensure that the workplace maintains a tidy and professional image.
Requirements:
* Experience in the motor vehicle industry including compliance would be advantageous but full training will be given to the right candidate.
* Must be German speaking.
* Experience of working in a fast-paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer.
* Self-motivated and able to communicate clearly in both verbal and written formats.
* Ability to work under pressure with minimal supervision and be a team player.
* Well organised, taking ownership of tasks and being able to work to detail.
* Knowledge of Microsoft Office applications - an understanding of Maintenance Management Systems would be advantageous.
All applications will be treated with the utmost confidentiality.
INDOJ
Consultant: Billy Olivier
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