Part Time - Receptionist - Approximately 20 hours per week. Fixed shift pattern to be confirmed to suit the needs of the business. Working patterns include 8am starts and 7pm finishes across Mon, Tues, Wed, Thurs & Fri.
Please note that this is a permanent role and pay is £11.67 per hour. You will be working across two sites: Fairlands Practice Surgery GU3 3NA and Glaziers Lane Surgery GU3 2DD.
We are looking for a part-time Receptionist with excellent communication, customer service, and IT skills to join our friendly and supportive reception team.
As a Receptionist, you will be responsible for assisting the team in meeting the needs of both the patients and the practice. This includes assisting with Staff Rota’s, Training, Prescription Queries, Escalations, Patient Services, and Process Improvements.
The following are the core responsibilities of a Receptionist. There may be on occasion, a requirement to carry out other tasks; this will depend upon factors such as workload and staffing levels:
1. Maintaining and monitoring the practice appointment system
2. Processing in person, telephone, and e-requests for appointments
3. Answering incoming phone calls, transferring calls, or dealing with the caller's request appropriately
4. Signposting patients to the correct service
5. Initiating contact with and responding to requests from patients, team members, and external agencies
6. Reading code data on EMIS
7. Photocopying/scanning documentation as required
8. Data entry of new and temporary registrations and relevant patient information as required
9. Inputting data into the patient’s healthcare records as necessary
10. Managing all queries as necessary in an efficient manner
11. Carrying out system searches as requested
12. Maintaining a clean, tidy, effective working area at all times
13. Monitoring and maintaining the reception area and notice boards
14. Supporting all clinical staff with general tasks as requested
15. Providing support to administrative staff during periods of staff absence
Job Types: Part-time, Permanent
Pay: From £11.67 per hour
Expected hours: 21 per week
Benefits:
* On-site parking
Schedule:
* Monday to Friday
Ability to commute/relocate:
* GUILDFORD: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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