Requirements
* 2 - 5 years previous experience working within an operational support role
* Financial literacy and experience with accounting systems or credit risk management
* Technical proficiency and familiarity with system enhancements and product development
* Rigorous attention to detail and customer service orientation
What the job involves
* As a Logistics Coordinator, you will play a pivotal role in driving the growth and expansion of our company, reporting to our Head of Operations and working closely with our Chief Operating Officer. You will be responsible for managing our client support queries on a daily basis.
* You’ll be an ambassador for our brand and will be key when it comes to scaling our commercial relationships.
* Manage order processing for client shipments, including both domestic and international orders.
* Take ownership of live incoming orders, addressing exceptions, and escalating issues as necessary.
* Navigate international customs and excise regulations to ensure smooth shipment processing.
* Provide client support, addressing inquiries and resolving problems efficiently.
* Proactively address reconciliations and payments matching errors.
* Manage settlement credit limits in conjunction with Credit team.
* Support Treasury management and daily payments processes.
* Develop and coordinate client accounts with commercial teams to expand usage and enhance customer experience.
* Identify operational challenges and collaborate with technical teams to develop and implement solutions.
* Identify potential operational risks and work with the broader team to implement effective mitigation strategies.
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