Company Description
SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards.
Job Description
* Job Title: Customer Service Advisor - Reporting
* Job Type: Permanent
* Salary: £23,000 to £24,000 pa DOE
Main Purpose of Role
1. Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
2. Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
3. Act as LIMS ‘Superuser’ in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting.
4. Accompany the Commercial team as appropriate on pre and post sales visits.
5. Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
6. Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
7. Specific reporting and data entry of t...