Operations Director
Midlands – Birmingham
£60,000 - £65,000 + Bonus + Car Allowance
Winner FM is collaborating with an award-winning FM service provider to recruit a dynamic Operations Director. This individual will oversee a large operational team specialising in soft services, including cleaning and grounds maintenance.
This is a fast-paced role that requires someone dedicated to their team and committed to delivering exceptional service. The ideal candidate will have strong commercial acumen, excellent client-facing abilities, and a talent for problem-solving. If this sounds like you, please get in touch for more details.
Key Responsibilities:
* Lead a large, mobile operational workforce of frontline staff across cleaning and grounds maintenance services.
* Oversee daily operations through a management team of managers and supervisors, ensuring they are motivated and proactive.
* Manage contract financials, ensuring profit and loss targets are met while identifying cost-saving opportunities for both the client and the company.
* Ensure contract compliance and that all policies and procedures are followed, handling escalations as needed.
* Maintain regular communication with clients and site staff through meetings and one-on-one interactions.
* Supervise staff appraisals, holiday planning, and address staffing gaps with strategic recruitment decisions.
* Collaborate with clients to align with strategic growth plans, enhancing the value of contracts for the company.
* Deliver high-quality service standards consistently.
Requirements:
* Proven experience in a similar role within soft services, such as cleaning or grounds maintenance, or ideally both.
* Background in an FM service provider environment with an understanding of client needs.
* Relevant qualifications are desirable, including a degree in property management or a related field, along with IOSH or NEBOSH certifications.
* Strong communication skills, both in presentations to senior stakeholders and one-on-one client meetings.
* A motivational leader with a passion for the industry and a focus on driving team success.
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