Job Title: Dutch Speaking Customer Service Administrator
Location: Edinburgh
Salary: £24,000-£25,000 per year
Employment Type: Full Time, Permanent
Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in Dutch?
Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.
Key Responsibilities:
1. Manage current customer accounts
2. Handle a high volume of inbound calls
3. Build and maintain relationships with carriers and customers
4. Provide exceptional customer service to clients and carriers
5. Resolve customer and carrier issues
6. Provide quotes, arrange bookings, and take payments
7. Demonstrate excellent multitasking skills and proficiency in computer software
8. Represent the company professionally and serve as a role model to other employees
Job Requirements:
1. Excellent written and verbal communication skills
2. Adaptability to changes in the work environment
3. Accuracy and ability to produce high-quality work
4. Dependability
5. Strong problem-solving skills
6. Ability to work effectively in teams and be open to others' perspectives
7. Respect for individuals with diverse cultural backgrounds
8. Strong decision-making abilities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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