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Service Designer - 6 month Fixed Term Contract
PORTFOLIO LINK
Please submit your portfolio link to your resume when applying as we will be reviewing these as part of applications.
PACKAGE DESCRIPTION
This is a 6 months Fixed Term Contract
Job Reference: 21575
Band: C
Salary: £40,000 - £50,000 plus London Weighting Allowance of £5,319, depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
Location: Office Base is London TVC. This is a hybrid role and the successful candidate will balance office working with home working, one day at TVC office and one day at BBC Broadcasting House.
ABOUT BBC STUDIOS
BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe. We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III. The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena. From BAFTAs to RTS Awards, BBC Studios is Britain's most awarded production company and the only producer with three of the top ten shows on IMDB; we're the home of bbc.com, the widest-read English language news website in the world; and the UK's largest distributor of British content.
ABOUT STUDIOS PRODUCT GROUP
Studios Product Group is a growing function dedicated to crafting and delivering exceptional, customer-centric products. Our collective drive fuels growth and operational excellence at BBC Studios. Through our shared commitment to quality, we strive to surpass customer expectations, adapt to and lead change, and help shape the future of our business. Our portfolio is diverse and focused on supporting our global business, whether that be direct to consumer offerings or tools to support our teams internally. Our products include a number of marquee brands e.g. BBC.com, Top Gear and Bluey. You will join a team where everyone strives to better understand our customers and improve our products on a daily basis. As a team we are adaptable, supportive, highly business focused and continually looking to improve.
THE ROLE
We are looking for a Service Designer to help lead projects and contribute to building out the BBC Studios service design offering. We need someone who's always on the lookout for opportunities to introduce service thinking, consulting with and mentoring colleagues. It's important that you have deep domain expertise and knowledge of how to take a holistic view of user journeys, connecting front- and back-stage touchpoints and finding opportunities to improve the whole user experience. We are looking for someone who can build strong relationships with stakeholders and other designers in this space to facilitate strong partnerships across teams and disciplines.
Role responsibilities
* Contribute to and run service design projects with a special focus on joining up teams and individuals to build collaborative practices and improve our BBC Studios Service.
* Engage and collaborate with a range of stakeholders, including product managers, designers, developers, and business stakeholders, to align on the service's vision and deliver a consistent experience.
* Deliver high-quality design work and inspire stakeholders with evidence-based design.
* Help coordinate and facilitate multi-disciplinary workshops, design sprints and activities.
* Improve processes by identifying areas of opportunities to find efficiency and better ways of working together.
* Conduct in-depth quantitative and qualitative research, identifying pain points, bottlenecks, and opportunities for improvement.
* Proactively drive projects where design, design thinking and service design would make a positive impact.
* Ensure services are designed to accommodate future growth.
* Collaborate with UX Designers, Developers and Product Managers to initiate and kick off discovery for projects you've identified.
WHAT DOES IT TAKE?
ESSENTIAL CRITERIA:
* Service Design experience, evidenced through a portfolio, with a strong understanding of service design principles and methodologies.
* Proficiency in design and collaboration tools such as Miro, Figma and Adobe Suite.
* Proficient in managing and facilitating stakeholder interactions to ensure effective communication and project success.
* Experience of project management skills to proactively drive projects and ensure services are designed for future growth and scalability.
* Strong experience in user research, journey mapping, service blueprints, prototyping and systems thinking.
DESIRABLE CRITERIA:
* B2B experience, working in large and complex organisations.
* Experience in Agile and/or Lean methodologies.
* Advanced education and/or certifications in Service Design and/or human-centered design.
LIFE AT BBC STUDIOS
We don't focus simply on what we do - we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours here.
The BBC is committed to building a culturally diverse workforce, that represents the audiences we serve, and encourages applications from candidates from any background, especially people from diverse communities. Equity of opportunity is important to us, and we endeavour to make our processes equal, fair and meritocratic for everybody. More information on our D&I plan can be found here.
BBC Studios puts sustainability at the heart of everything we do both onscreen and offscreen, including delivering against the BBC Group's science-based Net Zero targets. More information on sustainability at BBC Studios can be found here.
We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on reasonable.adjustments@bbc.co.uk.
WHAT YOU WILL GAIN FROM WORKING AT BBC STUDIOS
* We offer a competitive salary package.
* Flexible 35-hour working week for work-life balance.
* 26 days holiday (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days.
* Parental leave for new parents, regardless of gender, of up to a year with 18 weeks fully paid.
* A defined contribution pension scheme with employer contributions up to 10%; and life assurance (at 4 times annual salary), eligibility for discounted dental, health care, gym and much more through salary sacrifice.
* Excellent career progression - access to courses, webinars, workshops and the opportunity to work in different areas of the organisation.
NEXT STEPS
We appreciate your interest in this position and understand how important this opportunity is to you. Due to the high volume of interest we may need to close the application period earlier than anticipated. This step is necessary to ensure we can provide a high level of attention and service to all applicants. Thank you for your understanding.
Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.
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