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IT Helpdesk Technician / Technical Support Engineer, Nottingham
Client:
AWD online
Location:
Nottingham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
2dae2e33fb1a
Job Views:
81
Posted:
18.02.2025
Expiry Date:
04.04.2025
Job Description:
JOB OVERVIEW
We have a fantastic new job opportunity for an IT Helpdesk Technician / Technical Support Engineer who has some experience handling first line / service desk tickets and good troubleshooting skills with a logical approach to handling support requests.
Working as the IT Helpdesk Technician / Technical Support Engineer you will join the Service Desk Team in providing direct support to the 400+ office staff and remote users.
As the IT Helpdesk Technician / Technical Support Engineer you will provide remote and deskside support which will involve logging tickets, configuring hardware and software and troubleshooting PC and Laptop issues.
Tickets are resolved through in-person technology management, phone and ticket system methods of support.
DUTIES
Your duties as the IT Helpdesk Technician / Technical Support Engineer include:
* Support remote and office-based workers with daily IT issues and faults
* Office / Depot technology (printing, meeting rooms, LAN etc)
* Print services (office/depot and home)
* End user hardware lifecycle (procurement, provision, asset management, disposal)
* User management (joiners, leavers, movers)
* Desktop operating system lifecycle
* Office 365 and other core apps
* Software provision and licence management
* Mobile and Fixed Voice
* Configure, build and ship IT hardware to replace faulty units or for new starters
* Assist in the tracking of hardware and software assets
* Responsible for (as part of team) responding to IT Help desk tickets
* Providing seasonal helpdesk cover from 6am to 5pm on a rota basis
* Maintain security and confidentiality at all times
CANDIDATE REQUIREMENTS
The right candidate for the position will have a keen interest in IT and technology, awareness of current IT trends and best practices as well as a familiarity with the following systems:
* Windows 10/11, Windows Server, iOS and Android
* Active Directory
* Microsoft 365
* Hardware fault diagnosis
* Hardware system building
* Basic IT purchasing
* Asset management
COMPANY BENEFITS
* Annual bonus
* 25 days annual leave plus 8 days bank holidays
* Pension scheme including salary sacrifice option
* TELUS Health (Formerly LifeWorks) employee assistance programme
* Bike to work
* Company eye care
* Continuous personal development opportunities
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
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