Job Description - Housing Manager (25268)
Housing Manager
Location: Greater London
Type: Permanent, FullTime (37.5 hours per week)
Salary: £32,000 to £38,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan!
Home, a place where you belong
A great job opportunity for a Housing Manager to join Home Group's awesome housing team to cover Uxbridge, Hounslow, Southall and surrounding areas. As our Housing Manager, you’ll provide face-to-face customer support to our communities. This is the perfect job for you if you enjoy variety and delivering excellent services to our customers and communities.
Typical day as a Housing Manager
* Engage proactively with customers and our estates to improve local neighbourhoods.
* Manage a number of patches and neighbourhoods (supported by our Community Housing Assistants).
* Address anti-social behaviours in our estates, responding to customer queries and complaints.
* Oversee our voids process, including liaising with local authorities.
* Conduct estate inspections, engage with contractors on site, and perform routine safety and compliance checks in our buildings and communities.
Fancy going home each day knowing that you have helped change our customers' lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!
About You
* Experience in housing management and knowledge of housing law, with an understanding of universal credit.
* Super organized and methodical, you’re a proactive self-starter with a positive attitude.
* Passionate about delivering excellent customer service with a genuine desire to help customers.
* Resilient in the face of challenges, especially when dealing with complaints.
* Confident working with external partners and stakeholders such as local authorities and MPs.
* A team player who appreciates that this role involves significant time spent in local estates.
Due to limits on our current certificates of sponsorship, we are unable to offer sponsorship to external candidates for this role. This remains under regular review.
Our team
Looking for a job where you really belong? Bring your unique skills and experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
* This is a hybrid role; you’ll spend 3 days a week working in the community and 2 days working from home.
* We meet for a team catch-up every Friday online and in our Liverpool St office every 6 weeks.
* Flexibility in working hours may be available; please discuss this during the interview.
* We mainly work Monday to Friday, with occasional evenings to meet with customers. You’ll have the freedom to shape your own diary.
* A vehicle insured for business purposes is required; we’ll pay your mileage starting from your home while visiting your patch.
* A Standard DBS check will be required, and we will cover the cost.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks support us all to be our best. Together we make Home Group a great place to work!
What’s in it for you?
* 34 days leave (including bank holidays and a “me day”), increasing to 39 with the option to buy 5 more, plus time off for volunteering.
* Health cash plan saving you from £1140 per annum, covering costs towards dental, optical, prescriptions, and more.
* Over 800 high street discounts on groceries, holidays, and days out.
* Opportunities for career growth within the organization.
* Support for colleagues' well-being, recognized as one of the best places in the UK for Wellbeing.
Click APPLY NOW to see our Housing Manager Job description, find out about us, and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Let us know if there’s anything we can do to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk.
Work Locations
London (Liverpool Street) Uncommon Liverpool Street 34-37 Liverpool Street London EC2M 7PP
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