Software Technical Support Associate General Information Press space or enter keys to toggle section visibility City Antrim State/Province County Antrim Country United Kingdom Department TECHNICAL CUSTOMER ESCALATION Date Wednesday, January 22, 2025 Working time Fixed Term Contract (Duration 12 months) Ref 20034958 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL CUSTOMER ESCALATION Seniority Level Entry Level Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) NHSCT Job Role: Key initial responsibilities but are not limited to; · Initial transition support of new devices to XWS solution · Key relationship building with new contacts and wider departmental stakeholders · Lead all delivery meetings and handle all escalations · Identify areas of growth across the Trust to include key CCS areas that can be expanded and contracted in · Support & monitoring of fleet across 2 key hospitals (Causeway and Antrim). · 2/3 days per week onsite · Driving license required Purpose: - Added to Job Family Technical Customer Services - CS in scan/refresh process Scope: General: - Intermediate level job with some work experience - Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise - Identifies problems in straightforward situations, and makes sound decisions using standard procedures - Works within established procedures with a moderate degree of supervision Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenterxerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.