Direct message the job poster from CRC Evans
Recruitment Associate at Simpson Booth Limited | HRM Degree
We are recruiting for an IT Technician in our Kintore office.
Key Responsibilities
1. Working with the global team to provide IT support across our user base.
2. Build and deploy user workstations, installing applications and utilities.
3. Investigate, diagnose and resolve issues relating to hardware, software, and connected devices.
4. Create and manage 365 user accounts, allocating appropriate licensing and configuring mailboxes.
5. Provide local, onsite support and remote support to our global user base.
6. Support the mobile telephony estate, ordering and configuring devices, enrolling devices.
7. Troubleshoot connectivity issues – LAN, WAN, WIFI, etc.
8. Manage service desk tickets efficiently and effectively, adhering to SLAs.
9. Familiar with and adhere to all CRCE/Site QHSE project-related procedures.
10. Carry out duties safely and efficiently in line with the Company QHSE policies and report any unsafe conditions or incidents in the workplace, including damaged equipment or facilities.
Qualifications and Experience
Qualifications:
Associates Degree/HND in a related discipline or 1 to 2 years of experience in a similar role.
Skills:
* Problem solving using logical and systematic approaches.
* Customer Service.
* Experience of supporting the following technologies:
o Microsoft Active Directory.
o Microsoft Office suite.
o Basic PC/laptop hardware support.
o Antivirus technology and procedures.
* Analytical thinking and Problem Solving.
Day-to-day tasks are usually solvable through a formulaic process of elimination or by following an existing process, such as:
* VPN Connectivity.
* Hardware troubleshooting.
* Virus infection.
* Internet connectivity.
* Hardware setup.
* User configuration.
All solutions have an immediate impact.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
Oil and Gas
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