Passenger Fleet Team Traffic Officer (Temporary, Potential Permanent Opportunity) Location: Glenfield, Leicestershire Hours: Monday - Friday. Ability to work flexibly (6am to 2pm and/or 10am to 6pm shifts). Hourly Rate: £14.37 per hour Are you passionate about customer service and transportation? Do you want to play a key role in supporting the safe and efficient operation of passenger transport services? If so, we have the perfect opportunity for you Position Overview: We are looking for a dedicated and customer-focused Traffic Officer to join our client's team at the Passenger Fleet Unit in Glenfield. In this role, you will be responsible for overseeing the drivers and escorts who transport the public for the council, ensuring that services are delivered efficiently, safely, and with high-quality customer service. Key Duties and Responsibilities: Ensure that services are delivered effectively for the benefit of the people of Leicestershire. Maintain strong partnerships with statutory, voluntary, private agencies, and local communities. Supervise and support a dedicated team of drivers and escorts, ensuring high operational standards. Assist in the recruitment, induction, and training of drivers and escorts to improve service delivery. Develop and enforce health and safety policies, including risk assessments and accident investigations. Provide specialist advice and guidance on transport-related issues and ensure the safety of all passengers. Manage and report vehicle inspections, ensuring compliance with health and safety standards. Collaborate with various teams to plan and optimise transport routes and services. Key Requirements: Proven customer service experience and excellent telephone manner. Strong communication and interpersonal skills. Full, valid driving license and access to a vehicle. Knowledge of health and safety legislation and vehicle inspection processes is beneficial, but not essential. If you’re ready to make a difference and take on an exciting challenge, we’d love to hear from you. Apply today to be part of the Passenger Fleet Team and help us provide exceptional transport services to the public. How to Apply: Please apply with your CV and a covering letter outlining your relevant experience