Job Requirements
Klarent Hospitality are recruiting for a Reception Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
* As the Reception Manager, you will assist in supervising the Front Office Team.
* Ensure the Team Members are prepared and informed to deliver Guests an exceptional experience from check-in through check-out.
* The Reception Manager is responsible for managing and creating exceptional and memorable first impressions to all hotel users.
* Assist the Front Office Manager to evaluate levels of exceptional customer service.
* Organised, structured, able to delegate whilst addressing all business needs.
* Operates with a sales focus and promotes the hotel brand's loyalty scheme.
* Maximise room occupancy at the best rates.
* Able to implement up-selling techniques to promote hotel services and facilities.
* Assist with all departmental objectives, work schedules, budgets, policies, and procedures.
* Monitor the appearance, standards, and performance of the Front Office Team Members.
* Support and assist with training, absence monitoring, performance managing, coaching, mentoring, and developing.
* Product savvy, knowledgeable in expected services and pricing.
Work Experience
Does the below sound like you?
* Passionate and willing to learn.
* Positive attitude and someone who makes our guests smile.
* Genuinely friendly and caring.
* Enjoys working as part of a team.
* Ambitious and hard-working.
* Good communication and excellent grooming standards.
* Ability to work morning, afternoon/evening, and weekends.
* Deliver exceptional customer experiences all the time.
Benefits
Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift.
* Sales incentives and initiative rewards.
* Discounted / Free use of leisure facilities – “Hotel specific”.
* Free Car Parking – “Hotel specific”.
* Stays in our hotels at discounted prices or even free stays in our hotels as one of our rewards & recognition incentives.
* Opportunities for your personal development within the Hotel Group Brand Portfolio.
* Fully funded apprenticeships – T&Cs apply.
* Annual Holidays entitlements inclusive of Bank Holidays.
* Opportunity to buy additional holiday entitlements.
* Pension enrolment.
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